Additional Information

Troubleshooting

Here are some simple solutions to problems which may affect the picture and sound.

Problem

 

Cause

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No picture, no sound.

 

•

Power off.

 

 

 

 

 

•

TV in standby.

 

 

 

 

 

•

Aerial disconnected.

 

 

 

Poor or no picture (screen is dark), but good sound.

•

Picture preset level adjustment.

No picture on any channel after digital tuning.

•

No digital transmissions in your area.

 

 

• No digital transmissions from the transmitter you are currently using.

 

 

•

Weak signal.

 

 

 

 

 

•

Unsuitable aerial.

 

 

 

Some channels are blank.

•

Scrambled/subscription-only channel.

 

 

• Programme used only for data (no picture or sound).

 

 

• Programme not being transmitted.

Standby indicator flashing.

•

Digital mode Timer Record active (regular flash).

 

 

• Fault (irregular flash).

 

 

 

Good Picture, no sound.

•

Volume control.

 

 

 

No head phone output and no output from the audio

•

The button marked

 

 

 

 

 

on the rear of the TV is pressed in.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•

The TV has been set to perform Dolby Pro Logic decoding.

sockets marked

on the rear of the TV.

 

 

 

 

 

 

 

 

 

 

 

 

 

Poor picture quality.

 

•

Wrong external mode selected on an RGB video source.

No colour on colour programmes.

•

Colour level setting.

 

 

 

Remote control does not function.

•

Batteries low.

 

 

 

Distorted picture when changing programmes or

•

Inputs from external equipment not switched off.

selecting Teletext.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cause

 

•

Solution

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Power off.

 

•

Plug in the TV.

 

 

 

TV in standby.

 

•

Press the

 

button on the front of the TV.

 

 

 

 

•

If the

indicator is on press the

 

/ button or a numbered button on the

 

 

 

 

 

 

Aerial disconnected.

 

 

remote control.

 

 

 

 

• Check the aerial connection.

 

 

Picture level adjustment.

•

Select

on the TV menu system then adjust the brightness, picture and colour

 

 

 

balance levels.

 

 

 

No digital transmissions in your area.

•

Tune in the analogue channels available using the ‘Manually tuning the TV’

 

 

 

instruction in this manual, then contact a local installer to find out when digital

No digital transmissions from the transmitter you

 

transmissions begin in your area.

•

Contact a local installer to find out which transmitter you should be pointing

are currently using.

 

 

your aerial at.

 

 

 

Unsuitable aerial.

 

•

Change your aerial to cover the channels used by digital programmes. (Contact

Weak signal.

 

 

a local installer)

 

 

 

 

•

Ensure aerial is correctly aligned to transmitter.

 

 

• Ensure aerial is plugged directly into the TV (not through other equipment).

Scrambled/subscription-only channel.

• Upgrade to a higher gain aerial.

•

Subscribe to pay-per-view broadcaster.

Programme information without picture or sound.

•

See ‘Skipping programme positions’ section.

 

 

• See ‘Re-arranging the TV channels’ section.

Fault.

 

•

Do not open the cabinet, refer to qualified personnel.

 

 

• Contact your nearest Sony Service Centre.

Volume control.

• Press the

+ button on the remote control.

•If is displayed on the screen, press the button on the remote control.

Wrong external mode selected.

•

Press the

button repeatedly until the RGB symbol

is displayed on

 

 

screen.

 

 

Colour level setting.

•

Select

on the TV menu system then adjust the colour setting.

•If you continue to have these problems, have your TV serviced by qualified personnel or you can contact the Sony UK Digital HelpLine on 0870 600 1717.

•NEVER open the casing yourself.

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