Contacting Sony

 

 

If, after reading these operating instructions, you have additional

 

 

questions related to the use of your Sony television, please call our

 

 

Customer Information Services Center at 1-800-222-SONY (7669) (US

 

 

residents only) or (416) 499-SONY (7669) (Canadian residents only).

 

 

Before calling Sony customer support, please write down the model

 

 

and serial numbers of your TV. You’ll find this information on the

 

 

front cover of this manual.

Troubleshooting

 

 

 

 

Twin View

 

 

 

 

Problem

Possible Remedies

I cannot get Twin View to

❏

If you are using a cable box to unscramble all channels (as shown on

work

 

page 22), you cannot use the Twin View feature. This is because the cable

 

 

box can unscramble only one channel at a time. But if you need the cable

 

 

box to unscramble only some (usually premium) channels, you can use

 

 

Twin View for unscrambled channels if you connect both a cable and cable

 

 

box, as shown on page 20.

 

❏

You can use Twin View to view a signal from a different source that is

 

 

connected to the TV's A/V jacks (such as a VCR or DVD player) in the

 

 

second window by pressing the TV/VIDEO button while in Twin View.

 

❏

Sources connected to the AUX, VIDEO 5, VIDEO 6, and VIDEO 7 inputs

 

 

display in the left Twin View window, but not the right.

There is no Twin View

❏

Be sure the Twin View window is set to a video input or channel that has a

window, or it is just static

 

signal airing.

 

❏

You might be tuned to a video input with nothing connected to it. Try

 

 

cycling through the video inputs by pressing the TV/VIDEO button.

 

❏

If you connected equipment to the TV’s AUX jack, it will display in the left

 

 

Twin View window, but not the right.

Twin View cannot display

❏

Try cycling through the video inputs by pressing the TV/VIDEO button.

anything but TV channels

 

Check that the Video Label option is not set to Skip. (See the Setup Menu on

 

 

page 89.)

 

 

Twin View displays the same ❏

Both Twin View windows might be set to the same channel. Try changing

program in both windows

 

channels in either window.

Info Other

SETUP

SETUP

SETUP

SETUP

Info Other

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