Operating Instructions
Troubleshooting
If you are having a problem with your TV, try the suggestions below. If the problem persists, contact your nearest Sony Dealer.
Problem | Possible Solutions |
Reset the TV to | ❏ Turn on the TV. While holding down the RESET button on the remote |
factory settings | control, press POWER button on the TV front panel. (The TV will turn |
| itself off, then back on again.) Release the RESET button. |
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No picture, no | ❏ Make sure the power cord is plugged in. |
sound | ❏ If a red light is flashing on the front of your TV for more than a few |
| minutes, disconnect and reconnect the power cord to restore the TV. If |
| the problem continues, call your local service center. |
| ❏ Check the TV/VIDEO setting: when watching TV, set to TV; when |
| watching video equipment, set to VIDEO 1, 2, 3 or 4 (page 4). |
| ❏ Make sure the batteries have been inserted correctly into the remote |
| control (page 2). |
| ❏ Try another channel to rule out station trouble. |
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Poor or no picture, | ❏ Adjust the Picture setting in the Video menu (page 24). |
good sound | ❏ Adjust the Brightness setting in the Video menu (page 24). |
| ❏ Check the antenna and/or cable connections (page 7). |
Good picture, no | ❏ | Press | so that Muting disappears from the screen (page 3). |
sound | ❏ | Check your Audio settings. Your TV may be set to Auto SAP in the MTS | |
|
| feature (page 25). | |
❏Make sure the Speaker option is set to On in the Audio Menu (page 25).
❏Press 
to adjust your TV’s volume, it’s probably very low.
No color | ❏ Adjust the Color setting in the Video menu (page 24). |
Only snow appears | ❏ Check the Cable setting in the Channel Setup menu (page 27). |
on the screen | ❏ Check the antenna and/or cable connections (page 7). |
| ❏ Make sure the channel selected is currently broadcasting. |
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Dotted lines or | ❏ Adjust the antenna. |
stripes | ❏ Move the TV away from other electronic equipment. Some electronic |
| equipment creates electrical noise, which can interfere with TV |
| reception. |
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Double images or | ❏ Check your outdoor antenna or call your cable service. |
ghosts |
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Cannot receive | ❏ Make sure Cable is set to Off in the Channel Setup menu (page 27). |
higher number | ❏ Perform Auto Program to add channels that are not presently in the |
channels (UHF) | memory (page 17). |
when using an |
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antenna |
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