Other Information

Troubleshooting

 

 

 

 

Problem

Possible Remedies

 

 

No picture

❏ If your TV does not turn on, and a red light keeps flashing, your TV may

(screen not lit),

 

need service. Call your local Sony Service Center.

no sound

❏ Make sure the power cord is plugged in.

 

❏ Push the power button on the front of the TV.

 

❏ Check to see if the TV/VIDEO setting is correct: when watching TV, set to

 

 

TV; when watching connected equipment, set to VIDEO 1, 2, 3, 4, 5 or 6, as

 

 

appropriate.

 

❏ Try another channel; it could be station trouble.

 

 

Remote control

❏ Batteries could be weak. Check the batteries and replace as necessary.

does not operate

❏ Press TV (FUNCTION) when operating your TV.

 

❏ Make sure the TV’s power cord is connected securely to the wall outlet.

 

❏ Locate the TV at least 3-4 feet away from fluorescent lights.

 

❏ Check the orientation of the batteries.

 

 

Dark, poor or no

❏ Adjust the Picture setting in the Video menu (see page 36).

picture (screen lit),

❏ Adjust the Brightness setting in the Video menu (see page 36).

good sound

❏

Check antenna/cable connections.

 

 

Good picture,

❏ Press MUTING so that “MUTING” disappears from the screen (see page 4).

no sound

❏ Make sure Speaker is set to ON in the Audio menu (see page 38).

 

 

Cannot receive upper

❏ Change Cable to OFF (see page 40).

channels (UHF) when

❏ Use Auto Program in the Channel menu to add receivable channels that are

using an antenna

 

not presently in memory (see page 40).

 

 

No color

❏ Adjust the Color settings in the Video menu (see page 36).

 

 

Only snow and noise

❏ Check the antenna/cable connections.

appear on the screen

❏ Try another channel (it could be station trouble).

 

❏ Press ANT to change the input mode (see page 40).

 

 

 

Dotted lines

❏

Adjust the antenna.

or stripes

❏ Move the TV away from noise sources such as cars, neon signs, or hair-

 

 

dryers.

 

 

TV is fixed to one channel

❏ Use Auto Program in the Channel menu to add receivable channels that are

 

 

not presently in the TV’s memory (see page 40).

 

❏ Check your Channel Fix settings (see page 40).

 

 

Double images or ghosts

❏ Use a highly directional outdoor antenna or a cable (if the problem is

 

 

caused by reflections from nearby mountains or tall buildings).

 

 

Cannot operate menu

❏ If the item you want to choose appears in gray, you cannot select it.

 

 

Cannot receive any

❏ Use Auto Program in the Channel menu to add receivable channels that are

channels when using

 

not presently in the TV’s memory (see page 40).

cable TV

❏ Check your cable settings.

 

❏ Make sure Cable is set to ON in the Channel menu (see page 40).

 

 

 

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