Other Information

Problem

Possible Remedies

 

 

Cannot gain enough volume ❏

Increase the volume of the cable box using the cable box’s remote control.

when using a cable box

 

Then press TV (FUNCTION) and adjust the TV’s volume.

 

 

 

Cannot receive channels

❏

Use Auto Program in the Channel menu to add receivable TV channels that

 

 

are not presently in TV memory (see page 40).

 

 

 

Unable to select a channel

❏

Use Auto Program in the Channel menu to add receivable TV channels that

 

 

are not presently in TV memory (see page 40).

 

 

 

Lost password

❏

In the password screen (see page 42), enter the following master password:

 

 

4357. The master password clears your previous password; it cannot be

 

 

used to temporarily unblock channels.

 

 

 

Cannot change channels

❏

Be sure you have not inadvertently switched your TV from channel 3 or 4

with the remote control

 

setting if you are using another device to change channels.

 

❏

If you are using another device to control channels, be sure the “function”

 

 

button for that device has been pressed.

 

 

 

Cannot cycle through the

❏

Be sure the Video Label feature has not been set to Skip (see page 48).

other video equipment

 

 

connected to the TV

 

 

There is a black box on the screen

❏You have selected a text option in the Setup menu and no text is available. (See page 47 to reset Setup selections.) To turn this feature off, select OFF in the Caption Vision option. If you were trying to get closed captioning, select CC1 instead of Text 1-4.

There is no twin picture or it is just static

❏Be sure your twin picture is set to a video source/channel that has a program airing.

❏You may be tuned to a video input with nothing connected to it. Try cycling through your video inputs using the TV/VIDEO button.

❏Twin View is not set to receive a signal from the AUX input. If you have connected a VCR or satellite receiver to the AUX input on the TV, it will not show in the right picture.

I get the same program

❏ Both may be set to the same channel. Try changing channels in either the

in both Twin View pictures

left or right picture.

 

❏ You may be running all your channels through a cable box. The cable box

 

will only unscramble one signal at a time. If possible, run a direct cable to

 

your TV’s VHF/UHF input. (This will only work if your cable system

 

provides an unscrambled signal.)

 

 

I cannot get anything

❏ Be sure the video label has not been set to skip your video inputs. See the

but TV channels in my left or

Setup menu on pages 47 and 48.

right Twin View picture

 

 

 

If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S. residents only) or 1-877-899-7669 (Canadian residents only).

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