69Troubleshooting

Troubleshooting

If the player does not function as expected, try the following steps to resolve the issue.

1 Reset the player by pressing the Reset

 

button with a small pin.

 

All the tracks and settings stored on the player will

 

not be erased even when you reset it.

Reset button

2Find the symptoms of the issue in the following troubleshooting tables, and try any corrective actions listed.

3Check for information about the issue in CONNECT Player Help.

4Look for information about the issue on one of the support Web sites.

For customers in the USA, visit: http://www.sony.com/walkmansupport/

For customers in Canada, visit: http://www.sony.ca/ElectronicsSupport/

For customers in Europe, visit: http://www.sonydigital-link.com/DNA/

For customers in China, visit: http://service.sony.com.cn/KB/

For customers in Taiwan, visit: http://www.twsupport.css.ap.sony.com/

For customers in Korea, visit: http://scs.sony.co.kr/walkman/

For customers in other countries or areas, visit: http://www.css.ap.sony.com/

5If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.

Operation

Symptom

Cause/Remedy

There is no sound.

• The volume level is set to zero.

Noise is generated.

Turn the volume up (page 9).

 

• The headphone jack is not connected properly.

 

Connect the headphone jack properly (page

 

10).

 

• The headphone plug is dirty.

 

Clean the headphone plug with a soft dry cloth.

 

• No audio files are stored in the built-in flash

 

memory.

 

If “NO DATA” appears, transfer audio file(s) from

 

the computer.

 

 

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