72Troubleshooting
Connection with the computer/CONNECT Player (continued)
SymptomCause/Remedy
Table Contents
“USB Connect” does not appear when connected to the computer with the USB cable.
•The USB cable is not connected properly.
Disconnect the USB cable, and then reconnect it.
•A USB hub is being used.
Connecting the player via a USB hub may not work and is not supported. Connect the supplied USB cable directly to the computer.
•Please wait for the authentication of the CONNECT Player software.
•Another application is running on the computer.
Disconnect the USB cable, wait a few minutes, and reconnect the cable. If the problem persists, disconnect the USB cable, restart the computer, and then reconnect the USB cable.
•The player USB connection (USB Bus Powered) is set to
Set the “USB Bus Powered” to
•The installation of the CONNECT Player software was not successful.
of Index Menu
The player is not recognized by the computer when it is connected to the computer.
•The USB cable is not connected properly.
Disconnect the USB cable, and then reconnect it.
•A USB hub is being used.
Connecting the player via a USB hub may not work and is not supported. Connect the supplied USB cable directly to the computer.
•The installation of the CONNECT Player software was not successful.
Disconnect the player from your computer, and reinstall the software using the supplied
( “Quick Start Guide”). Audio tracks registered with the earlier installation will be available with the new CONNECT Player installation.
Continued