TroubleshootingOn the connection with the computer or supplied software

Symptom

Cause/Remedy

The software cannot be

An operating system not compatible with the software is used.

installed.

c For details, refer to the SonicStage operating instructions.

 

 

“USB Connect” is not

• Please wait for authentication of the SonicStage software.

displayed when connected

• Another application is running on the computer.

to the computer with the

c Wait for a while and reconnect the USB cable. If the problem

dedicated USB cable.

persists, disconnect the USB cable, restart the computer, and then

 

reconnect the USB cable.

 

• The dedicated USB cable has disconnected.

 

c Connect the dedicated USB cable.

 

• A USB hub is used.

 

c Connecting via a USB hub is not guaranteed. Connect the

 

dedicated USB cable directly to the computer.

 

• The Network Walkman USB connection (USB Bus Powered) is set

 

to “High-power 500mA”.

 

c Set the “USB Bus Powered” to “Low-power 100mA” (page 38).

 

 

Your Network Walkman is not recognized by the computer when it is connected to the computer.

•The dedicate USB cable is disconnected. c Connect the dedicated USB cable.

•The driver for the Network Walkman is not installed.

c Install the driver for the Network Walkman by installing the SonicStage software on the supplied CD-ROM. The driver will be installed together with SonicStage.

A song(s) cannot be transferred to your Network Walkman.

•The dedicated USB cable is not connected properly. c Connect the USB cable properly.

•The free space of the built-in flash memory where you want to transfer audio files to is insufficient.

c Transfer any unnecessary songs back to your computer to increase free space.

•You have already transferred to 65,535 songs or 4,096 groups to the built-in flash memory using the SonicStage software.

c You can transfer up to 65,535 songs, and 4,096 groups to the built-in flash memory using SonicStage software. One group can contain up to 999 songs.

•Audio files with a limited playing period or playing count may not be transferred due to restrictions set by copyright holders. For details on the settings of each audio file, contact the distributor.

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