Troubleshooting

If you experience any of the following difficulties while using Network Walkman, use this troubleshooting guide to help you remedy the problem. Should any problem persist, consult your nearest Sony dealer. For trouble concerning operations while connecting with your computer, please refer to the supplied software‘s online help “Troubleshooting” contents, too.

To reset the player

If Network Walkman does not operate normally or if there is no sound, even after checking the troubleshooting guide below, press the RESET button on Network Walkman with a thin object and hold it there for more than one second.

Tip

The music data will be maintained after you press the RESET button.

What happened ?

RESET button

On operation of the player

Symptom

Cause/Remedy

There is no sound.

c Adjust the volume (page 10).

 

c Connect the headphones/earphones securely to the

 

headphones jack.

 

c Clean the headphones/earphones plug with a dry cloth.

 

 

The controls on the player do not

c If the player is connected to the computer, disconnect it or

work.

remove the player from the USB cradle.

 

c Make sure that the Hold function is deactivated (page 13).

 

c Condensation may have developed inside the player. Allow it

 

to sit for about 2 or 3 hours.

 

c Charge the battery (page 7).

 

c If "00" is shown on the display, check out the music data from

 

the computer.

The volume does not increase.

c Cancel the AVLS function (page 12).

 

c Cancel the HOLD function (page 13).

Sound is distorted.

c Record with a higher bps value.

 

c Switch off the MEGA BASS function (page 12).

There is no sound from the right

c Make sure that the headphones plug is connected securely.

channel of the headphones.

 

 

 

Playback has stopped suddenly.

c The battery is exhausted. You need to charge it (page 7).

The selected music data cannot

c The time-limit of the song may be expired. Some music data

be played back.

distributed via the Internet (EMD service) have playback time

 

restriction (page 9). When you playback a song with the

 

playback time restriction, the timeout icon goes on. If you try

 

to playback a song whose playback period is already expired,

 

the timeout icon flashes and playback of the next song begins.

Noise appears during playback.

c Noise may be mixed into the music data depending on the

 

computer condition. Using OpenMG Jukebox, check the

 

playback sound on the computer.

 

 

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