Symptom

Cause/Remedy

The computer/player does not

c If you are connecting both devices with a USB hub or a USB

operate normally when connected.

extension cable, normal operation is not guranteed. Please use

 

only the supplied dedicated USB cable.

 

c If your computer has two or more USB terminals, try other

 

terminals.

 

 

Cannot check-out.

c The dedicated USB cable is not fully plugged in. Disconnect

 

the dedicated USB cable and re-connect it.

 

c Make sure that your player is attached on the USB cradle

 

correctly. Otherwise, re-attach your player to the USB cradle.

 

c A song cannot be checked-out more than three times. Check

 

the song back in from one of your other portable players so that

 

checking-out is enabled again.

 

c The available memory space in the Network Walkman may be

 

insufficient. Check-in unnecessary songs to make more memory

 

space.

 

c You may be trying to check-out 100 or more songs to the

 

Network Walkman. The maximum number of songs that can

 

be checked-out to the Network Walkman is 99.

 

c If the song has a limited playing period or playing count, you

 

may not be able to check it out to the Network Walkman,

 

depending on the restrictions set by the copyright holders. For

 

details on the settings of each song, contact the service, or see

 

the OpenMG Web site.

 

 

There are only a few songs I can

c The free memory space of Network Walkman may be less than

check-out. (The recordable time is

the data of the song you want to check-out. Check-in

short.)

unnecessary songs to make more memory space.

Cannot check-in.

c The songs can only be checked-in to the computer from which

 

they were checked-out.

 

c If a song is deleted from the computer, it cannot be checked-in.

Check-in starts automatically when c If you delete songs using another computer’s OpenMG Jukebox

the player is connected to the

software, when you reconnect to your computer, the OpenMG

computer.

Jukebox software will register those songs as checked-in, and

 

the remaining available check-out count is restored.

Other

Symptom

Cause/Remedy

The player gets warm.

c Sometimes, during normal conditions, the player becomes

 

slightly warm.

The USB cradle gets warm.

c The USB cradle may get warm and it is not a failure.

 

 

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