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Troubleshooting

Printing

Why can't I print a document?

❑Make sure the printer is on, and the printer cable is securely connected to the ports on the printer and computer.

❑Make sure the printer is compatible with the Windows operating system installed on the computer.

❑You may need to install the printer driver software before you use the printer. See the manual that accompanied the printer for more information.

❑If the printer is not functioning after the computer resumes from a power saving mode (Standby or Hibernate), then restart the computer.

❑If the bidirectional communication functions are provided with your printer, disabling the functions on the computer may enable printing. Follow these steps:

1 Click Start and then Control Panel.

2 Click Printers and Other Hardware.

3 Click Printers and Faxes.

4 Right-click an unused printer and select Properties.

5 Click the Ports tab.

6 Deselect the Enable bidirectional support check box.

7 Click OK.

This change to the settings disables the bidirectional communication functions of the printer, such as data transfer, status monitoring, and remote panel.