Getting help
Troubleshooting
Sony Notebook User Guide
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7 Press the arrow keys to select Exit (Save Changes) and then press Enter. The message Save configuration changes and exit now? appears.
8 Check that [Yes] is selected, then press the Enter key. The computer will restart.
My computer does not shut down
It is best to shut down your computer using the Shut Down command on the Windows® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Shut Down command does not work properly, follow these steps:
Restart the computer by pressing <Ctrl>+<Alt>+<Delete> and by choosing Shut | |
| Down. |
If this does not work, press the power button and hold it for at least four seconds. | |
| This turns off the power. |
Unplug the computer from the AC adapter and remove the battery pack from your | |
| computer. |
My computer locks up | |
If you suspect one application is locking your system, you can try to stop it. To do | |
| this, press <Ctrl>+<Alt>+<Delete> once, click Task Manager, select the |
| application or the process that you think is locking your system in the list, and then |
| click End Task. |
If the above method does not work or you do not know which application is | |
| locking your system, try restarting the computer. On the Windows® taskbar, click |
| the Start button, click Shut Down, and then select Shut Down in the list and click |
| OK. |
If the above method does not work, press the power switch and hold it for at least | |
| four seconds. This turns off the power. |