Getting help

Troubleshooting

Sony Notebook User Guide

 

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81

 

 

 

 

 

 

 

 

 

 

 

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If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shut

 

down the computer by pressing <Ctrl>+<Alt>+<Delete>, and then click Shut

 

Down.

 

 

My software program locks up or crashes

Contact the software publisher or designated provider for technical support. Please refer to your Software guide for information on how to contact them.

My mouse does not work

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If you are using an external mouse, check that the mouse is plugged into the mouse

 

connector.

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If you have connected an external mouse while your computer is on, you must

 

restart your computer.

My touchpad interprets a single tap as a double-click

Open the Mouse icon in the Control Panel and change the button assignments in the Mouse Properties dialog box. One of the buttons is assigned to the double-click action.

About digital video captures and DVgate

While I'm recording images to a digital video device using DVgate, my system displays the message Recording to DV device failed. Check the power and cable connections to the DV device and try the operation again…

Close all open applications and restart your computer. Frequent recording of images to a digital video device while using DVgate sometimes causes this to occur. For more information on DVgate, see the DVgate online help.