Getting help

Troubleshooting

Guide

 

￿DVD Region Code Change

 

User

On your computer, the default

DVD region code is "2". Do not

 

Notebook

change this setting using the

region code change function in

 

Windows®, or using any other

 

software applications. System

 

malfunctions originating from

Sony

the user changing the DVD

region code are beyond the

 

 

scope of your warranty and will

 

result in service charges for

 

repair.

 

 

 

n N

83

 

￿

Check the volume of your speakers.

 

 

 

 

 

 

￿

Clean the CD-ROM disk.

 

 

￿

Moisture condensation may have occurred. Leave the computer for at least 1 hour

 

while it is turned on.

 

 

I cannot play a DVD-ROM disk

 

 

￿

If a region code warning appears when you are using the DVD player, it could be

 

that the DVD-ROM disk you are trying to play is incompatible with the DVD-

 

ROM drive in your notebook. The region code is listed on the disk’s packaging.

￿

If you hear sound but cannot get a picture, your computer’s video resolution may

 

be set too high. For best results, change the resolution in Windows Control Panel/

 

Display/Settings to 800 x 600 using 8-bit color.

 

 

￿

If you see the video but cannot hear any sound, check all of the following:

 

 

1 Make sure the mute setting is off in your DVD player.

 

 

2 Check the master volume setting in the audio Mixer. If you have connected

 

speakers externally, check the volume settings in your computer speakers and

 

check the connections between your speakers and the computer.

 

 

3 In the Device Manager, check that the DVD/CD-ROM drivers are installed

 

properly. To display the Device Manager, click Start, point to Settings and click

 

Control Panel. Double-click the System icon. On the Hardware tab, click on the

 

Device Manager button.

 

 

￿

A dirty or damaged disk may cause the computer to “hang” while it tries to read

 

the disk. If necessary, reboot the computer, remove the disk, and then check that it

 

is not dirty or damaged.