Getting help

Sony Notebook User Guide

 

 

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87

￿

Clean the disc with an appropriate cleaner.

￿

Moisture condensation may have occurred. Do not use the computer for at least 1 hour before turning

 

it on.

I cannot play a DVD-ROM

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If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you

 

are trying to play is incompatible with the DVD-ROM drive on your notebook. The region code is listed

 

on the packaging of the disc.

￿

If you hear sound but cannot see a picture, your computer's video resolution may be set too high. For

 

best results, change the resolution in the Windows® Control Panel - Display - Settings to 800 x 600

 

using 8-bit colour.

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If you see a picture but cannot hear any sound, check all of the following:

 

￿

Make sure the mute setting is off on your DVD player.

 

￿

Check the master volume setting of the Audio Mixer. If you have connected speakers externally,

 

 

check the volume settings of your computer speakers and check the connections between your

 

 

speakers and the computer.

 

￿

In the Device Manager, check that the correct drivers are installed properly. To display the Device

 

 

Manager, click Start, and select Control Panel. Double-click the System icon. On the Hardware

 

 

tab, click the Device Manager button.

￿

A dirty or damaged disc may cause the computer to 'hang' while it tries to read the disc. If necessary,

 

reboot the computer, remove the disc and then check that it is not dirty or damaged.

￿ On your computer, the default DVD region code is 2. Do not change this setting using the Region Code Change function in Windows®, or using any

 

other software applications. System malfunctions originating from the user changing the DVD region code, are beyond the scope of your warranty

 

and will result in service charges for repair.