Manuals / Sony / Computer Equipment / Laptop

Sony PCG-R505DL, PCG-R505DSP, PCG-R505DSK service manual Troubleshooting

Models: PCG-R505DSP PCG-R505DSK PCG-R505DL PCG-R505DS

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Troubleshooting

This section describes how to solve common problems you may encounter when using your notebook. Many problems have simple solutions, so try these suggestions before you contact Sony Computing Support (http://www.sony.com/pcsupport). Consult the following sections:

❑Troubleshooting Your Notebook

❑Troubleshooting the Docking Station

❑Troubleshooting the LCD Screen

❑Troubleshooting the Mouse and Touchpad

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Sony PCG-R505DL, PCG-R505DSP, PCG-R505DSK Troubleshooting Your Notebook Troubleshooting the Docking Station

Contents

Notebook Computer Design and specifications are subject to change without noticePCG-R505DL/R505DS/R505DSK/R505DSP For American Area5. When replacing chip components Service and Inspection Precautions1. Obey precautionary markings and instructions 6. When handling flexible print boardsPARTS LIST TABLE OF CONTENTSCHAPTER 2. SELF DIAGNOSTICS FRAME HARNESS DIAGRAMConfidential CHAPTER REMOVALPlease confirm disassembly method by “Repair Manual” which has been informed you separatelyyou with distribution of “Self Diagnostics” software CHAPTER SELF DIAGNOSTICSPlease confirm “Self Diagnostics” method which will be informed ConfidentialICH3-M CHAPTER BLOCK DIAGRAMGMCH-M BaterryCHAPTER FRAME HARNESS DIAGRAM ConfidentialLes composants identifiés par une marque CHAPTER EXPLODED VIEWS AND PARTS LISTConfidential 5-1. MAIN SECTION ConfidentialB2 G Confidential27 B 5-2. LCD Section Confidential2. Socket configuration Replacing the CPU1. Socket configuration ConfidentialDocking Station PCGA-DSM5 5-3. Accessories201 Power Cord 202 Battery Pack 203 AC Adaptor 204 ConfidentialVAIO Notebook Quick Start PCG-R505 SeriesPage Adding Memory ContentsSetting Up Your VAIO Notebook WelcomeIndex TroubleshootingGetting Help Application, Driver, and System Recovery CDsFeatures WelcomeDocuments Unpacking Your NotebookHardware Other Recovery CDsSoftware CDs Registering Your Notebook Setting Up Your Dial-Up Connection Location Information windowPhone and Modem Options window New Connection Wizard windowSetting up your dial-up connection Microsoft Windows Internet Connection Wizard windowVAIO Notebook Quick Start Setting Up Your VAIO Notebook This section describes the followingLocating Controls and Ports On the NotebookUSB port DC In portMemory Stick slot PC Card slotHeadphone jack USB portPeripheral device DC Out port Monitor portReset switch Docking station connectorBattery Unlock/Lock switch Battery Unlock switchOn the Docking Station Back Panel1 Left lever DC In indicatorUndock switch Floppy disk driveConnecting the Docking Station LatfromchesDockingProtrudingStationDockingStationSecuring the Notebook to the Docking Station Connecting the Docking StationFirmlyofthenotebookpressdownuntilheittwoclicksrearintocornersplace Disconnecting the Docking Station To disconnect the docking station when the notebook is offTo disconnect the docking station when the notebook is on Removing the Notebook from the Docking StationDocking Indicator 2 Select Unlock Computer to access the Undock Complete dialog boxwhen the notebook is off” on page 22 for ns ructions.24 1 Click Start on the Windows taskbarUNDOCK switch Disconnecting the Docking StationUsing the UNDOCK switch Notes on the AC adapter Connecting a Power SourceUsing the AC adapter To insert the battery pack Unlock/LockSwitchSwitchUsing battery power Inserting Battery Pack To charge the battery pack1 Connect the AC adapter to the notebook 2 Insert the battery pack turned offTo remove the battery pack power.BatteryIndicatorBattery Indicator StatusSwitchBatpow savingUnlock/Lockmode.LockSwitch Notes on the batteryKeep the battery pack away from all sources of heat Starting Your Notebook LevernotebPowerok turnsIndicatoroff.PowerButtonShutting Down Your Notebook If you are unable to turn off your notebookStandby mode Using Power Saving ModesNormal mode Hibernate modeNotes on power saving modes VAIO Notebook Quick Start Removing a Memory Module Viewing the Amount of Memory Adding MemoryPrecautions and Procedures Installing a Memory Module Precautions and Procedures Total System Memory MB Typical expansion memory configurationPrecautions and Procedures On board MBRemoving a Memory Module Lifting the Keyboard Installing a Memory ModuleScrews on Bottom of Notebook Turning the Keyboard Installing the Memory Module Viewing the Amount of Memory Overview of the Software on Your Notebook About the Software on Your NotebookApplication, Driver, and System Recovery CDs Using Your Recovery CDs Adobe Systems Inc Overview of the Software on Your NotebookAdobe Acrobat Reader ArcSoft PhotoPrinter 2000 ProDigitalPrint America OnlineAmerica Online, Inc Sony Electronics IncEverQuest On selected models EarthLink Network Total AccessEarthLink Network, Inc Sony Online Entertainment IncOpenMG Jukebox MovieShakerSony Electronics Inc Sony Electronics IncQuickTime QuickenIntuit Inc Apple Computer, IncSmart Capture RealPlayerRealNetworks, Inc Sony Electronics IncSony Pictures Digital Entertainment VAIO Action Setup On selected modelsSony ScreenBlast ACID Sony ScreenBlast Sound ForgeOverview of the Software on Your Notebook WinDVDInterVideo, Inc Driver Recovery CDs Application, Driver, and System Recovery CDsApplication Recovery CDs System Recovery CDsUsing Your Recovery CDs To use the Application Recovery CDsTo use the Driver Recovery CDs Using the Driver Recovery CDs Windows Properties dialog boxTo use the System Recovery CDs System Recovery optionsUsing the System Recovery CDs If your notebook does not start from the Recovery CDTo recover Microsoft Word Updating the task tray WindowsTroubleshooting the LCD Screen Troubleshooting the Mouse and Touchpad TroubleshootingTroubleshooting Your Notebook Troubleshooting the Docking Station My notebook does not start Troubleshooting Your NotebookMy notebook starts but a BIOS error appears 4 Press My notebook stops responding or does not shut down The disc tray does not eject even after I press the Eject button Troubleshooting the Docking StationI cannot remove the disc My LCD screen is blank Troubleshooting the LCD ScreenTroubleshooting the Mouse and Touchpad My mouse does not workThe pointer does not move when I use the Touchpad or Mouse If the pointer does not move while playing a disc, press the Ctrl+Alt+Delete keys simultaneously to stop playback and restart the notebook Getting Help Support Options Software Support Information4 Sony Computing Support Support Options3 VAIO Support Agent Support Options 5 Sony Fax-on-Demand6 Calling Sony Customer Support Apple QuickTime Apple Computer, Inc Software Support InformationEarthLink Network Total Access EarthLink Network Inc America Online America Online, IncQuicken Intuit Inc EverQuest Sony Online Entertainment IncPC-Cillin 2000 Trend Micro, Inc RealJukebox, RealPlayer RealNetworks, IncVAIO Notebook Quick Start Sony Service CenterWinDVD InterVideo, Inc Index Page Page Page Page Printed in USA 4-661-919-01List of PCG-R505 Series for American Area As of March PCG-R505DL/R505DS/R505DSK/R505DSP AMService Manual Information Technology CompanySuffix ContentsRevision History Date