Getting help

Sony Notebook User Guide

 

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My computer locks up

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If you suspect one application is locking your system, you can try to stop it. To do this, press

 

<Ctrl>+<Alt>+<Delete> once, click Task Manager, select the application or the process that is locking

 

your system, and then click End Task.

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If the above method does not work or you do not know which application is locking your system, restart

 

the computer. On the Windows® taskbar, click the Start button, click Shut Down, and then select Shut

 

Down in the list and click OK.

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If the above method does not work, press the power switch and hold it for at least four seconds. This

 

turns off the power.

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If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shut down the computer by

 

pressing <Ctrl>+<Alt>+<Delete>, and then click Shut Down.

My software program locks up or crashes

Contact the software publisher or designated provider for technical support.

My touchpad interprets a single tap as a double-click

Open the Mouse icon in the Control Panel and change the button assignments in the Mouse Properties dialog box. One of the buttons is assigned to the double-click action.

My mouse does not work

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Check that the mouse is plugged into the USB connector.

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If you are using an optional Sony USB mouse, check that the appropriate driver and mouseware are

 

properly installed.