Getting help
Sony Notebook User Guide
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My computer does not shut down
It is recommended to shut down your computer using the Shut Down command on the Windows® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Shut Down command does not work properly, proceed as follows:
Restart the computer by pressing <Ctrl> + <Alt> + <Delete> and by choosing Shut Down. | |
If this does not work, slide the power switch and hold it for at least four seconds, this turns off the power. | |
Unplug the computer from the AC adapter and remove the battery pack from your computer. | |
My computer locks up | |
If you suspect one application is locking your system, you can try to stop it. To do this, press | |
| <Ctrl>+<Alt>+<Delete> once, click Task Manager, select the application or the process that is locking |
| your system, and then click End Task. |
If the above method does not work or you do not know which application is locking your system, restart | |
| the computer. On the Windows® taskbar, click the Start button, click Shut Down, and then select Shut |
| Down in the list and click OK. |
If the above method does not work, slide the power switch and hold it for at least four seconds. This | |
| turns off the power. |
If your computer locks up while playing a | |
| pressing <Ctrl>+<Alt>+<Delete>, and then click Shut Down. |
My software program locks up or crashes
Contact the software publisher or designated provider for technical support.