Sony PCG505FX VAIO505SuperSlimNotebookUserGuide, Youcanchange theaccesslevelduring yourcalltoSOS

VAIO505SuperSlimNotebookUserGuide

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In the SOS window, type your name, phone number, and a description of the problem. This information cannot be seen by the customer support representative until you give the CSR access to your computer.

Click the Call SOS button. The Confirmation screen appears.

Click the OK button. The Phone screen appears.

Click the Dial button. Your modem dials the call and connects you to the Sony support center.

7 Speak into your computer's microphone to answer the voice prompts. You are asked whether you wish to test your system or talk to a

8 Discuss the problem wi h the CSR and follow the CSR's instructions

support representative. You are then prompted to indicate the type of Optionscomputer you areDescriptionsusing.

to resolve the problem. Only if the CSR needs to access your computer are you prompted to select a security option, as described in the next step.

9 Select an access level in the Remote Command Security dialog box by

clicki g one of these o i s:

Full access	Allows the CSR to fully interact with your computer.
	The CSR can access all the files on your hard disk drive
	and can copy files to and from your computer to solve
✍ YoucanchangetheaccesslevelduringyourcalltoSOS.
	your problem.
Limited access	L ts the CSR view	system, but you must approve
	every action the CSR takes. If the CSR wants to copy a
	file, for example, the Remote Command Permission
	dialog box prompts	to approve this action.
No access	Prevents the CSR fr m accessing your system. You
	must perform all the operations as described to you by
	CSR.

10To end a call, click the Hang Up button.

11Click the Close box at the top right corner of the SOS window or select Exit from the File menu to close the SOS window.