Sony PCG505FX manual GettingHelp, Calling SOS

GettingHelp

Calling SOS

The SOS application enables you to exchange information with a Sony Customer Support Representative (CSR). Here’s how it works:

❑Type your name and the problem description in the SOS window.

❑Dial the SOS hotline with a single click of the mouse.

❑Sp cify the access level for the CSR.

❑The CSR resolves the problem.

Before using SOS, make sure the computer is connected to a phone line as described in “Connecting a Phone Line” on page 34. If you do not have a phone line connected to your computer, you can place a voice call to SOS by dialing 1-888-4SONYPC (1-888-476-6972). SOS support is available at Tonoplacechargeacallfor to90 SOSdays from the original date of purchase.

1

2

Click the Start button on the Windows 98 taskbar.

Point to Help Center, point to Step 4 Call SOS, and then click Sony Online Support (SOS). The SOS window appears.