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Sony PCV-E11M, PCV-F11M Getting help, Sony documentation, Other sources of information, key, in the, website, (page 8), Go to the, Go to the, VAIO-Link, e-Support, VAIO-Link

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Getting help

Getting help

This section describes how to get help and support if something goes wrong with your computer. Sony offers you many support options for your computer.

Sony documentation

Please see the section Documentation pack (page 8) for details on the printed and online documentation delivered with your computer, as well as further sources of reference.

Other sources of information

❑Go to the online help files that accompany your software for instructions on using the software.

❑Go to the online help files in the Windows Help and Support Center by pressing the <F1> key.

❑VAIO-Link website: If you have any problems with your computer, you can access the VAIO-Link website for troubleshooting.

Go to: www.vaio-link.com

❑e-Support: This interactive part of our website www.vaio-link.com allows you to get in contact with our dedicated support team over the internet. Using a personalised account, you can log your technical queries with ease.

❑VAIO-Link help lines: Before contacting VAIO-Link by telephone, try to solve the problem by reading the online and printed documentation.

❑Visit the other Sony websites:

❑www.club-vaio.com if you want to know more about VAIO and become part of the growing VAIO community.

❑www.sonystyle-europe.com for online purchases.❑www.sony.net for other Sony products.

✍You need to set up an Internet connection before you can access the online features described here.

Contents

Page Read this first Notice ENERGY STAR Environmental information Owner's record Safety information General Audio/video Connectivity Optical disc drive Regulatory information Disposing of the internal memory backup battery Disposing of the AA batteries Welcome Documentation pack Printed documentation Non-printeddocumentation Further sources Ergonomic considerations Using your VAIO Shutting down your computer safely Using the keyboard Page Page Before you use the keyboard Using the pointing device Before using the pointing device Using the mouse Before using the mouse Setting up the mouse for left-handedusers Using the TV function Using the disc drive Reading and writing CDs and DVDs Playing DVDs Troubleshooting discs Using the modem Troubleshooting the modem Using power modes Using Standby mode Using Hibernate mode Using the Memory Stick Inserting a Memory Stick Removing a Memory Stick Write-protectingcards Using PC Cards Inserting a PC Card Removing a PC Card Using Wireless LAN (WLAN) Communicating without an Access Point (computer-to-computer) 12Fill in exactly the same Network key again, for confirmation check box at the bottom of the screen 14Click OK Your Network name appears in the Preferred networks list Your Communicating with an Access Point (infrastructure) How to select a Wireless LAN channel (a) With an Access Point ("Infrastructure") (b) Without Access Point ("computer-to-computer") Troubleshooting Wireless LAN The Wireless LAN Access Point and my computer cannot communicate The data transfer speed is slow I cannot access the Internet I cannot establish a Wireless LAN connection Connecting peripheral devices Connecting a Universal Serial Bus (USB) device Connecting a USB printer Troubleshooting printing Connecting an i.LINK device Connecting a digital video camera recorder Troubleshooting i.LINK devices Connecting a microphone Connecting to a network Upgrading your VAIO computer Upgrading memory Viewing the amount of memory Adding / replacing a memory module Page 13Put the memory cover and the back panel back into place Getting help Sony documentation Other sources of information e-Support What is e-Support Who can use e-Support How can I access the e-Supportportal Can I submit questions in my native language Can I submit my questions at any time Is there a cost involved for using e-Support How do I know when the e-SupportTeam has handled my query/case Precautions On handling the hard disk On using the power source On handling your computer On handling the LCD screen On handling discs On handling Memory Sticks Trademarks