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Sony PCV-E11M, PCV-F11M Can I submit my questions at any time, Is there a cost involved for using e-Support, How do I know when the e-SupportTeam has handled my query/case

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Getting help

Can I submit my questions at any time?

Yes, you can submit your questions 24/7, but please keep in mind that our e-Support Team can only treat your queries from Monday till Friday between 8am and 6pm.

Is there a cost involved for using e-Support?

No, this is a complete free of charge service offered to all registered VAIO customers!

How do I know when the e-Support Team has handled my query/case?

As soon as your case has been dealt with by our e-Support Team, you will receive an email, notifying you that your case has been updated.

Contents

Page Read this first Notice ENERGY STAR Environmental information Owner's record Safety information General Audio/video Connectivity Optical disc drive Regulatory information Disposing of the internal memory backup battery Disposing of the AA batteries Welcome Documentation pack Printed documentation Non-printeddocumentation Further sources Ergonomic considerations Using your VAIO Shutting down your computer safely Using the keyboard Page Page Before you use the keyboard Using the pointing device Before using the pointing device Using the mouse Before using the mouse Setting up the mouse for left-handedusers Using the TV function Using the disc drive Reading and writing CDs and DVDs Playing DVDs Troubleshooting discs Using the modem Troubleshooting the modem Using power modes Using Standby mode Using Hibernate mode Using the Memory Stick Inserting a Memory Stick Removing a Memory Stick Write-protectingcards Using PC Cards Inserting a PC Card Removing a PC Card Using Wireless LAN (WLAN) Communicating without an Access Point (computer-to-computer) 12Fill in exactly the same Network key again, for confirmation check box at the bottom of the screen 14Click OK Your Network name appears in the Preferred networks list Your Communicating with an Access Point (infrastructure) How to select a Wireless LAN channel (a) With an Access Point ("Infrastructure") (b) Without Access Point ("computer-to-computer") Troubleshooting Wireless LAN The Wireless LAN Access Point and my computer cannot communicate The data transfer speed is slow I cannot access the Internet I cannot establish a Wireless LAN connection Connecting peripheral devices Connecting a Universal Serial Bus (USB) device Connecting a USB printer Troubleshooting printing Connecting an i.LINK device Connecting a digital video camera recorder Troubleshooting i.LINK devices Connecting a microphone Connecting to a network Upgrading your VAIO computer Upgrading memory Viewing the amount of memory Adding / replacing a memory module Page 13Put the memory cover and the back panel back into place Getting help Sony documentation Other sources of information e-Support What is e-Support Who can use e-Support How can I access the e-Supportportal Can I submit questions in my native language Can I submit my questions at any time Is there a cost involved for using e-Support How do I know when the e-SupportTeam has handled my query/case Precautions On handling the hard disk On using the power source On handling your computer On handling the LCD screen On handling discs On handling Memory Sticks Trademarks