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Sony PCV-E11M, PCV-F11M e-Support, What is e-Support, Who can use e-Support, How can I access the e-Supportportal, Can I submit questions in my native language

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Getting help

e-Support

What is e-Support?

You have searched our user guides and website (www.vaio-link.com) but have not found an answer to your question/issue? e-Support is the ideal solution for you!

Our e-Support Web Portal is an interactive website on which you can submit any technical query you may have regarding your VAIO and receive answers from our dedicated support team.

Every submitted query will result in a unique 'case number' to ensure smooth communication between yourself and the e-Support Team.

Who can use e-Support?

All registered VAIO customers are entitled to unlimited access to the VAIO-Link e-Support Web Portal.

How can I access the e-Support portal?

When you register your VAIO computer online at Club-VAIO (www.club-vaio.com), you will automatically receive an email with the link to the e-Support Web Portal, your Customer ID and some basic explanation a few hours later.

All you need to do is activate your account by clicking on the provided link in the email.

You are now ready to create your first case!

You can access the e-Support Web Portal from any computer with an active Internet connection.

A complete help file is available on the e-Support Web Portal to help you use our e-Support Service.

Can I submit questions in my native language?

Since you are interacting with our e-Support Team through a portal, which connects you directly to our central database, e-Support will only accept and deal with queries submitted in English.

Contents

Page Read this first Notice ENERGY STAR Environmental information Owner's record Safety information General Audio/video Connectivity Optical disc drive Regulatory information Disposing of the internal memory backup battery Disposing of the AA batteries Welcome Documentation pack Printed documentation Non-printeddocumentation Further sources Ergonomic considerations Using your VAIO Shutting down your computer safely Using the keyboard Page Page Before you use the keyboard Using the pointing device Before using the pointing device Using the mouse Before using the mouse Setting up the mouse for left-handedusers Using the TV function Using the disc drive Reading and writing CDs and DVDs Playing DVDs Troubleshooting discs Using the modem Troubleshooting the modem Using power modes Using Standby mode Using Hibernate mode Using the Memory Stick Inserting a Memory Stick Removing a Memory Stick Write-protectingcards Using PC Cards Inserting a PC Card Removing a PC Card Using Wireless LAN (WLAN) Communicating without an Access Point (computer-to-computer) 12Fill in exactly the same Network key again, for confirmation check box at the bottom of the screen 14Click OK Your Network name appears in the Preferred networks list Your Communicating with an Access Point (infrastructure) How to select a Wireless LAN channel (a) With an Access Point ("Infrastructure") (b) Without Access Point ("computer-to-computer") Troubleshooting Wireless LAN The Wireless LAN Access Point and my computer cannot communicate The data transfer speed is slow I cannot access the Internet I cannot establish a Wireless LAN connection Connecting peripheral devices Connecting a Universal Serial Bus (USB) device Connecting a USB printer Troubleshooting printing Connecting an i.LINK device Connecting a digital video camera recorder Troubleshooting i.LINK devices Connecting a microphone Connecting to a network Upgrading your VAIO computer Upgrading memory Viewing the amount of memory Adding / replacing a memory module Page 13Put the memory cover and the back panel back into place Getting help Sony documentation Other sources of information e-Support What is e-Support Who can use e-Support How can I access the e-Supportportal Can I submit questions in my native language Can I submit my questions at any time Is there a cost involved for using e-Support How do I know when the e-SupportTeam has handled my query/case Precautions On handling the hard disk On using the power source On handling your computer On handling the LCD screen On handling discs On handling Memory Sticks Trademarks