VAIO Digital Studio™ User Guide
72
Topic: My computer or software program stopped responding
1Press Ctrl+Alt+Delete to close the application that has stopped responding.
2In the Close Program dialog box, scroll down until you locate the message
“Not responding” next to an application.
3Select this application and click End Task. Windows attempts to close the
application. If the attempt is unsuccessful, a second dialog box appears.
4Select End Task again.
❑If you are unable to “unlock” the application, repeat the above steps but
select Shut Down when the Close Program dialog box appears.
❑If the above steps fail to “unlock” your computer, try the following steps:
1 Save any unsaved work, if possible.
2Press Alt+F4.
3 Select Restart.
4Click OK.
❑If you cannot restart as described in the preceding steps, you can restart the
computer by pressing Ctrl+Alt+Delete or by pressing the power switch for
more than six seconds.
❑Contact the software publisher or designated provider for technical support.
See the contact information in this manual.
Topic: Why does Windows lock up during shutdown?
The Windows® operating system may not shut down properly for many reasons,
including incompatible or conflicting drivers, damaged files, or nonresponsive
hardware. For troubleshooting information, you can search Windows Help.
1From the Start menu, select Help. Microsoft Help and Support appears.
2Click on Troubleshooting and continue clicking on the subject(s) for which
you want information.
3When you find the appropriate information, close the Help and Support.
✍Pressing Ctrl+Alt+Delete twice consecutively may result in the loss of changes made
to files that are currently open.