Resources for Additional Help and Support
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❑An automated tutorial library that contains interactive, easy-to-understand
lessons on using your computer’s hardware and software features.
❑Links that enable you to:
❑find the nearest Sony service center locations.
❑arrange for repairs or check repair status.
❑review warranty information.
❑e-mail your question or comments to the Sony Customer Information
Services Center.
❑check pricing and availability for products, accessories and parts, as
well as purchase online.
❑access the Sony Solutions Knowledge Base, a database that contains
answers to many frequently asked questions.
Sony Customer Information Services CenterIf other support options do not resolve your issue, you can contact a Sony
Support representative directly.
Before making a call to the Sony Customer Information Services Center, have
this basic information readily available.
1VAIO® computer system type.
2Model number.
3Serial number*.
Example:
4Operating system.
5Hardware feature or software program that has a problem. (See the online
VAIO® User Guide for the appropriate software contact information.)
6Brief description of the issue.
For VAIO® computers purchased in the U.S. and Canada, contact a Sony
Support representative at 1-888-476-6972.
* The serial number is located on the back panel of your computer. The serial number is on a
white barcode label.