Troubleshooting

Read the Troubleshooting section of this guide before calling Sony Customer Information Services. If you still cannot resolve your issue after reading this section, call Sony Customer Information Services.

Symptom

Cause/Remedy

 

 

 

My computer does not

c The Wireless LAN PC Card may not be properly inserted

detect the Wireless

into the PC card slot of your computer. Check that the

LAN PC Card.

Wireless LAN PC Card is inserted in the proper direction,

 

then push it in as far as it will go.

 

 

Other computers on

c You did not enter the password when Windows started.

the wireless LAN are

Enter the user name and the password requested on

not displayed.

Windows startup, then log on to the LAN.

 

c The Windows-based environment is not properly set up.

 

Set it up properly.

 

 

c No other computers are logged onto the wireless LAN.

 

 

I cannot access the

c The Access Point is not connected. Follow the

Internet.

instructions in the Access Point Operating Instructions to

 

connect it properly.

 

 

c The Wireless LAN PC Card is not properly inserted into

 

your computer. See the instructions on page 13 of this

 

manual to insert it properly.

 

c Communication between the Access Point and your

 

computer are not established. Check the communication

 

status using the Wireless Panel. For details on how to

 

check the status, see "Viewing communication status"

 

(page 45) and "Displaying the main screen of the Wireless

 

Panel" (page 48).

 

 

c The Access Point is not properly configured. Configure

 

the Access Point with the connection method of your

 

choice.

 

 

c The Access Point and your computer are too far apart.

 

Reposition your computer within 150 feet (50 m) of the

 

Access Point, in direct line of sight. When the Wireless

 

Panel shows the

icon, move your computer closer to

 

the Access Point.

 

 

 

 

information Additional

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