eBook

Symptom

Cause or corrective action

An eBook cannot be

You may not have signed up for the

read.

service or authorized which is necessary

 

for reading eBooks. Authorize your

 

computer and Sony Reader.

 

You may have tried to read the

 

content owned by another user.

 

The content owned by another

 

user cannot be read.

 

The authorization data may be

 

damaged caused by a shut down

 

while reading an eBook. De-

 

authorize your computer and Sony

 

Reader, then authorize again.

 

 

Memory card

 

 

 

Symptom

Cause or corrective action

Content on a

Check that the memory card is inserted

memory card cannot

in the Media slot in the correct direction.

be read/played/

Clean the terminal area of memory card

viewed.

gently with a soft cloth if it is dirty.

 

 

 

Content cannot be

Release the erasure prevention switch if

transferred to a

it is locked.

memory card.

There is not enough free space on the

 

 

memory card. Delete unnecessary data.

 

 

A memory card

A memory card which is not formatted

cannot be

with FAT may not be able to be

recognized.

recognized on CONNECT Reader.

 

When formatting a memory card, format

 

it using the formatter supplied with the

 

memory card, or using Windows

 

Explorer by specifying FAT.

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