Troubleshooting

Problem

What you can do

Poor picture quality or no picture

• If you are receiving only a few stations, (only 2 or 3 channels for example), call

 

your service provider to have your programming activated.

 

• Some pay per view programs may be protected by Macrovision copy

 

protection at the discretion of the copyright owner. You may want to connect

 

the Digital Satellite Receiver directly to your TV.

 

• Check the connections to your TV and other equipment (see pages 7–13).

 

• Make sure that your TV and other equipment are set to the input source to

 

which you connected your Digital Satellite Receiver, for example, channel 3 or

 

4, Video 1 or 2 (see pages 9–10).

 

• Check the Satellite Dish Antenna’s signal strength (see page 23).

 

• Make sure the RG-6 coaxial cable is properly connected to the Satellite Dish

 

Antenna.

 

• If the cable distance between the Satellite Dish Antenna and the Digital

 

Satellite Receiver is more than 100 feet, you must use the Sony Amplifier EAC-

 

DA1.

 

• Make sure your Access Card is inserted correctly (see page 13).

 

• Move any antenna cables that may be directly above your Digital Satellite

 

Receiver.

 

• Change the setting of the CH3/CH4 switch on the back of the Digital Satellite

 

Receiver. This could improve picture quality only if you are using the UHF/

 

VHF IN jack of the Digital Satellite Receiver to connect a local TV antenna or

 

cable company service.

 

 

You cannot access a program.

• Make sure you subscribe to the station you are trying to access. Your service

 

provider can tell you to which stations you subscribe.

 

• Make sure the station you are trying to access is not set to be skipped (see page

 

49).

 

• Make sure the system is not locked (see page 58).

 

• Use the Program Guide to access the station (see page 36).

 

• Press the SAT FUNCTION button on the remote control before you select a

 

channel (see page 20).

You cannot order a pay per view program• Make sure your Digital Satellite Receiver is connected to a telephone line (see page 8).

•Make sure the system is not locked (see page 58).

•Use the Program Guide to access the station (see page 36).

•If the message “Purchase information not available” appears, you must contact your service provider to order the program.

•Your Access Card may be full. If so, contact your service provider.

•It may be too late to order the program you want. If so, check for other show times (see page 44).

You cannot find the station of the pay per • See “Checking Pay Per View Purchases” on page 59 to get information (station,

view program that you ordered

start time, etc.) about programs that you have ordered.

You cannot cancel a pay per view order

• You cannot cancel pay per view orders that you have watched. Contact your

 

service provider for details.

The program highlighted in the Program Guide does not appear

•Highlight and select the program. Although the program you highlight appears in the Media Window, you must press the button to complete your selection (see page 36).

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