Problem

What you can do

You cannot see any Favorite Stations

• Set up your personal Favorite Titles before you try to use the Favorite Stations

 

guide (see page 40).

 

 

Locks & Limits feature not working

• Make sure that the Spending, Rating, Pay Per View, and Station Locks are set

properly

as you want them (see page 53). Then, make sure that the system is locked (see

 

page 57).

 

 

You cannot access the Locks & Limits

• The system must be unlocked before you can make changes to the Locks &

screens

Limits (see page 58).

 

 

You cannot unlock the system

• Make sure that you entered the passcode correctly. If you have lost or forgotten

 

your passcode, contact your service provider.

 

 

Language of audio track is incorrect or

• Check the default language setting. The program provider may not broadcast

audio track is not available

all of the languages in the Default Audio pop-up (see page 64).

 

• Some programs may not offer audio tracks.

 

 

You cannot record programs with your

• Make sure that your VCR is connected correctly (see page 10).

VCR

• If you want to use the VCR Control feature, make sure that the VCR Controller

 

is connected correctly (see page 11). Also make sure that you have selected the

 

correct VCR Manufacturer Code (see page 25).

 

• If you are using the VCR Control feature to record a future program, make sure

 

that your VCR is turned off before the program begins. The VCR Control

 

feature will turn on the VCR and start recording.

 

• Make sure that the program you are trying to record doesn't conflict with any

 

Locks & Limits you have set.

 

• If you are trying to record a pay per view program, you must first order the

 

program (see page 44).

 

• Some pay per view programs may be protected by Macrovision copy

 

protection at the discretion of the copyright owner. If so, it may not be possible

 

to record these programs.

 

 

Access Card problems

• Make sure your Access Card is inserted correctly (see page 13).

 

• Contact your service provider with any other Access Card problems.

 

 

Remote control does not work

• Make sure that the batteries are inserted correctly and that the batteries are not

 

weak (see page 7).

 

• Remove and then reinsert the batteries without pressing any buttons on the

 

remote control.

 

• To operate your TV or other equipment, make sure that the remote control is

 

set up to operate that equipment (see page 65). If the batteries are removed or

 

become weak, you may need to set up the remote control to operate other

 

equipment again.

 

• Press the FUNCTION button on the remote control of the equipment you want

 

to operate (SAT, TV, VTR, and/or CABLE). These buttons will flash to show

 

which equipment the remote control is set to operate.

 

• SAT-A50 model only: If there is a problem when using the RF function, check

 

that the RF Antenna is connected correctly (see page 12).

 

• SAT-A50 model only: Make sure that the remote control and the Digital

 

Satellite Receiver are both using the same security code (see page 32).

 

 

Audio noise

• SAT-A50 model only: If you connect the DIGITAL OUT jack to equipment that

 

is not Dolby Digital compatible, set the Dolby Digital option to “off” (see page

 

64). Not all optical jacks on audio systems are Dolby Digital compatible.

 

 

“Frozen” picture or display

• Press both the GUIDE and ARROW DOWN buttons at the same time on the

 

front panel of the Digital Satellite Receiver to reset the receiver.

 

 

If you are unable to resolve problems with your system, see “Customer Support” inside the front cover.

Information Other

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