Other Information

addition, if you enter into a service contract with the SONY Partnership within 90 days of the date of sale, the limitation on how long an implied warranty lasts does not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

For your convenience, SONY ELECTRONICS INC. has established telephone numbers for frequently asked questions:

For assistance with installation, contact the dealer from whom you purchased your Multi-Sat Oval Antenna System.

For product information or operation, for service assistance or for resolution of a service problem, call:

SONY SATELLITE SYSTEM INFORMATION CENTER 1-800-838-SONY (7669)

For an accessory or part not available from your authorized dealer, call:

1-800-488-SONY (7669)

About Sony Customer Support

Every DIRECTV System manufactured by Sony comes with Sony’s Express Support at no charge to you. In the event of a system failure, our Express Support Program can have a replacement Satellite Receiver on its way to you via overnight Federal Express (for calls Monday-Friday until 7:30 pm Eastern Time; Saturday delivery depends upon zip code). All it takes is a valid credit card to cover a security deposit, and Sony will pay freight in both directions. Our Express Support continues with our 800 number, staffed by dedicated technical representatives who can answer questions on dealer locations, system operation, installation, hookup, accessories, and how to get the most out of your home entertainment system. Sony’s ExpressSupportSM program: another expression of our commitment to excellence in customer service.

Should you have any other problems with your Satellite Receiver, please call one of the following numbers:

For service problems call: 1-877-ULTIMATE(858-4628)

To begin service call: 1-800-DIRECTV (347-3288)

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