Sony SS2624 C

Appendix C

Technical Support

Before contacting technical support, please refer to the previous Troubleshooting information.

If you are still unable to resolve the problem, be prepared to provide the following information:

• Model number (SS2624)

• Date of purchase or installation

• Description of problem

SpeedStream Technical Support Services are available 24 hours a day, 7 days a week via the

web, e-mail and telephone.

Visit our website at www.SpeedStrea m.com for the latest product information and support

knowledge base.

Contact SpeedStream Support via e-mail at: Support@SpeedStream.com

Telephone Support for North America only: 877-823-6722

Contents

Main T ABLE OF C Page Chapter 1 Introduction Features of the DSL/Cable Router Internet Access Features Wireless Features Advanced Internet Functions LAN Features Configuration & Management Security Features Package Contents Physical Details LEDs Rear Panel Page Chapter 2 Installation Requirements Procedure 1. Choose an Installation Site 2. Connect LAN Cables Page Chapter 3 Setup Configuration Program Preparation Connecting to the Wireless DSL/Cable Router Using UPnP Using your Web Browser If you can't connect Setup Wizard Cable Modems DSL Modems Other Modems (e.g. Satellite Broadband) Home Screen Navigation & Data Input LAN Screen Data - LAN Screen DHCP What DHCP Does Using the DSL/Cable Router's DHCP Server Using another DHCP Server To Configure your PCs to use DHCP Wireless Screen Data - Wireless Screen Page WEP Screen Data - WEP Screen Page Password Screen Chapter 4 PC Configuration Windows Clients TCP/IP Settings - Overview If using a Fixed (specified) IP address, the following changes are re- quired: Checking TCP/IP Settings - Windows 9x/ME: Using DHCP Using "Specify an IP Address" Page Page Obtain an IP address from a DHCP Server Specify an IP Address Page Page Page Page Page Using DHCP Using a fixed IP Address ("Use the following IP Address") Internet Access For Windows 9x/2000 For Windows XP Accessing AOL Printer Setup for Windows Print Port Driver Setup Management Port Options Page LPD/LPR Printing Windows NT 4.0 Server Configuration Page Client PC Setup for LPD/LPR Printing Macintosh Clients Note: Linux Clients Fixed IP Address To act as a DHCP Client (recommended) Other Unix Systems Internet Access Printing Setup Wireless Station Configuration Chapter 5 Operation and Status Operation Status Screen Data - Status Screen Page Connection Status - PPPoE Data - PPPoE Status Screen Connection Log Messages Connection Status - PPTP Data - PPTP Status Screen Connection Details - Fixed/Dynamic IP Address Data - Connection Details Screen Page Chapter 6 Advanced Features Advanced Internet Screen Conferencing & Telephony Special Applications Special Applications Screen Data - Special Applications Screen Using a Special Application DMZ URL Filter URL Filter Screen Data - URL Filter Screen Page Virtual Servers DSL/Cable Router Internet IP Address seen by Internet Users Virtual Servers Screen Data - Virtual Servers Screen Defining your own Virtual Servers Connecting to the Virtual Servers Dynamic DNS Dynamic DNS Screen Data - Dynamic DNS Screen Remote Management Data - Remote Management Screen To connect from a remote PC via the Internet Access Control Overview To use this feature: Access Control Log Access Control Screen Data - Access Control Screen Page Group Members Screen Services Screen Data - Services Screen Firmware Upgrade To perform the Firmware Upgrade: Chapter 7 Advanced Configuration Network Clients Screen Data - Network Clients Screen Page Options Data - Options Screen Page Printer Port MAC Address MAC Address Screen Data - MAC address Screen Page Routing Overview Routing Screen Using this Screen Static Routing Table Data - Routing Screen Configuring Other Routers on your LAN Local Router Other Routers on the Local LAN Static Routing - Example Router B (192.168.1.90) (192.168.2.70) (192.168.2.xx) Router A (192.168.1.xx) Security Data - Security Screen Page Appendix A A Troubleshooting General Problems Internet Access Printing Page Page Appendix B B Specifications SpeedStream Wireless DSL/Cable Router Wireless Interface Appendix C C Technical Support