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Sony VGC-JS Series Troubleshooting, ❑Mouse (page 124), ❑Display (page 121), ❑Computer (page 100), ❑Printing (page 122), ❑Speakers (page 125), ❑Keyboard (page 127)

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Troubleshooting

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before contacting VAIO-Link.

❑Computer (page 100)❑System Security (page 105)❑Built-in MOTION EYE Camera (page 106)❑Networking (page 108)❑Bluetooth Technology (page 113)❑Optical Discs (page 117)❑Display (page 121)❑Printing (page 122)❑Microphone (page 123)❑Mouse (page 124)❑Speakers (page 125)❑Keyboard (page 127)❑Floppy Disks (page 128)❑Audio/Video (page 129)❑Memory Stick (page 133)❑Peripherals (page 134)

Contents

V G C - J S s e r i e s n 2 N Contents About the Indicator Lights Shutting Down Your Computer Safely Using the Keyboard n 3 N n 4 N Before Use Notice Documentation n 8 N Non-printedDocumentation User Guide To view this on-screenguide: 1 Double-clickthe Me&My VAIO icon on the desktop Click Windows Help and Support Windows Help and Support Further Sources Ergonomic Considerations n 12 N Viewing angle of the display Lighting Ventilation Getting Started Locating Controls and Ports n 15 N Back n 16 N Right n 17 N Left About the Indicator Lights Setting Up Your Computer To connect the keyboard and the mouse To connect the AC adapter n 21 N Shutting Down Your Computer Safely To shut down your computer Using Your VAIO Computer Using the Keyboard n 25 N n 26 N Using the Built-inMOTION EYE Camera To capture a still image To capture a movie Using the Optical Disc Drive To insert a disc n 31 N Reading and Writing Optical Discs n 33 N n 34 N n 35 N Notes on writing data to a disc Notes on playing discs To play an audio CD To copy files to a disc To play a DVD Using the Memory Stick n 39 N Before You Use the Memory Stick http://www.memorystick.com/en To insert a Memory Stick To view the contents on the Memory Stick To format a Memory Stick n 42 N 5Click Start 6Follow the on-screeninstructions To remove a Memory Stick Using the SD Memory Card To insert an SD memory card To remove an SD memory card Using the Internet Using the Network (LAN) Using the Wireless LAN (WLAN) n 50 N Communicating without an Access Point (Ad-hoc) To communicate without an access point (ad-hoc) n 53 N Communicating with an Access Point (Infrastructure) The access point will select which channel to use on an infrastructure network To connect to a wireless network To stop wireless LAN communications Using the Bluetooth Function To start Bluetooth communications Notes on using the Bluetooth function Page Bluetooth Security To communicate with another Bluetooth device To stop Bluetooth communications Using Peripheral Devices Connecting External Speakers To connect external speakers n 64 N Connecting a Universal Serial Bus (USB) Device To connect a USB floppy disk drive To disconnect a USB floppy disk drive Connecting a Printer To connect a printer using the USB port Connecting an i.LINK Device To connect a digital video camcorder Customizing Your VAIO Computer Setting the Password To add the power-onpassword (machine password) To add the power-onpassword (user password) To change or remove the power-onpassword (machine password) To change or remove the power-onpassword (user password) Setting Up Your Computer with the VAIO Control Center To use the VAIO Control Center Using the Power Saving Mode To activate Sleep mode To return to Normal mode To change the Sleep mode settings Upgrading Your VAIO Computer Adding and Removing Memory Page To change or add a memory module Page n 85 N 8Replace the memory module compartment cover and tighten the screw 10Turn on all peripheral devices and then the computer To view the amount of memory Precautions Handling the LCD Screen Using the Power Source Handling Your Computer Page Handling the Built-inMOTION EYE Camera Handling Floppy Disks Handling Discs Using Headphones Handling the Memory Stick Handling the Hard Disk To avoid damaging your hard disk drive Updating Your Computer Troubleshooting Computer Shut down Restart What should I do if my computer or software stops responding If the If your computer does not turn off, press the If the Windows Security window appears, click Shut Down ❑Try reinstalling the software To restore your computer to normal mode What should I do if my game software does not work or it keeps crashing What should I do if I cannot remember the power-onpassword How can I change the boot device order Boot Boot Priority Why doesn't my screen turn off after the automatic turn-offtime has passed F11 How do I check the volume of the recovery partition Manage Disk Management System Security Built-inMOTION EYE Camera Why do the images captured by the built-inMOTION EYE camera flicker Networking Power Options 3 Click Change advanced power settings 4 Select the Advanced settings tab 5 Double-click Wireless Adapter Settings and Power Saving Mode Maximum Performance What should I do if I cannot access the Internet Why is the data transfer speed slow How do I avoid data transfer interruptions What are channels Why does the network connection stop when I change the encryption key How do I display the VAIO Smart Network window To display the VAIO Smart Network window on the desktop, follow these steps: 2Click Network Connections and VAIO Smart Network 3Click Advanced in the right pane Bluetooth Technology What should I do if other Bluetooth devices cannot connect to my computer Why is my Bluetooth connection slow Why can't I use the services supported by the connected Bluetooth device Why can't I use the Bluetooth devices when I switch users Log Off Why can't I exchange business card data with a mobile phone Optical Discs What should I do if I cannot play a disc properly on my computer Open Volume Mixer 1Click Start and Control Panel 2Click System and Maintenance System Device Manager Driver Driver Details What should I do if I cannot write data to CD media What should I do if I cannot write data to DVD media Display Printing Microphone Mouse Speakers What should I do if I do not hear sound from the built-inspeakers Keyboard Floppy Disks Audio/Video How do I turn off the Windows startup sound 2Click Hardware and Sound 3Click Manage audio devices under Sound Sounds Play Windows Startup sound 4On the Playback tab, select the optical out icon and click Properties 5Click the Supported Formats tab 6Click to select the DTS Audio and Dolby Digital check boxes 7Click OK Page Memory Stick Peripherals Support Options Sony Support Information e-Support Can I submit my questions at any time Is there a cost involved for using e-Support How do I know when the e-SupportTeam has handled my 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