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Troubleshooting

What should I do if Windows does not start, showing a message, when I start my computer?

❑Make sure the optical disc drives on the access unit of your computer do not contain a "non-bootable" disc.

❑If a non-bootable disc is in either drive, follow these steps:

1 Remove the disc.

2 Restart your computer and confirm that the Windows operating system launches properly.

❑If you enter a wrong power-on password three times consecutively, the Password Check failed message appears and Windows will not start. Press and hold the power button for more than four seconds to check that the VAIO power indicator goes off. Wait for 10 or 15 seconds, then restart your computer and enter the correct password. When entering the password, check that the Num Lock indicator and Caps Lock indicator on the keyboard are off. If any are lit, press the Num Lock key or the Caps Lock key to turn off the indicator before entering the password.

❑If the Windows operating system still does not launch, follow these steps to initialize the BIOS:

1 If there is a disc in the optical disc drive, remove it.

2 Turn off your computer.

3 Remove any peripheral devices connected to the computer.

4 Restart the computer.

5 Press the F2 key when the VAIO logo appears.

The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.

6 Press the , key to select the Exit menu.

7 Press the m key to select Load Setup Defaults.