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Troubleshooting

What should I do if I cannot write to CD?

Do not launch any software application or allow any to launch automatically, not even a screen saver.

Do not use the keyboard.

Do not use a CD-R/RW disc that has a label affixed to it. This could cause a write error or other damage.

What should I do if I cannot write to DVD?

This Q & A entry applies to a computer with the DVD+R Double Layer/DVD±RW drive bay unit only.

Are you using the correct DVD recordable media?

Check which DVD recordable format is compatible with the computer's built-in DVD recorder (DVD-R / DVD-RW / DVD+R / DVD+RW). Note the possibility that some brands of DVD recordable media do not work.

The preinstalled software on the computer does not support copying DVD movies. Macrovision or a similar video protection technology prevents users from copying DVD movies. Copying a DVD movie would be a copyright infringement and therefore illegal.