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Troubleshooting

Why can't I use the built-in MOTION EYE camera?

❑The built-in MOTION EYE camera cannot be shared by more than one software application. If another software application is using the camera, exit the application before using the built-in MOTION EYE camera.

❑If the problem persists, you must reinstall the driver software for the camera. Proceed as follows to reinstall the driver software.

1 Click Start and then Control Panel.

2 Click the Performance and Maintenance icon.

3 Click the System icon.

4 Click Device Manager on the Hardware tab.

5 Double-clickImaging devices.

6 Right-clickSony Visual Communication Camera VGP-VCC1 and click Update Driver.

Why does my computer become unstable when I place it into Standby or Hibernate mode while using the built-in MOTION EYE camera?

❑Do not place your computer into Standby or Hibernate mode while you are using the built-in MOTION EYE camera.

❑If your computer automatically enters Standby or Hibernate mode, change the respective power saving mode setting. For changing the setting, see Using the Power Saving Modes (page 108).