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Support Options

Support Options

The section contains information on where to go for answers to questions about your computer and the preinstalled software.

Sony Support Information

See the following sources for answers in the sequence listed below.

1VAIO Computer Documentation

This on-screen User Guide (this manual) and the printed Welcome mat provide detailed information on how to maximize your computer's capabilities and solve common problems.

2Program Guides and Help Files

The preinstalled programs on your computer may be supplied with individual help guides. These guides are stored on the hard disk as on-screen Help files. You can find the help files from the Help menu under the specific program.

3Operating System Online Support

Your computer comes preinstalled with a Microsoft Windows operating system. For operating system support, you can visit Microsoft customer support at: http://support.microsoft.com/directory/.

4Sony Computing Support

This service provides instant access to information on commonly encountered problems. Type a description of the problem and the Knowledge Database searches for the corresponding solutions online. You can visit the Sony online support Web site at http://www.sony.com/pcsupport for customers in USA, at http://www.sony.ca/support for customers in Canada, or at http://esupport.sony.com/ES/ for customers in Latin American countries or areas.

5VAIO Update

When your computer is connected to the Internet, VAIO Update automatically notifies you when critical software and security information is posted on the support web site. Click the VAIO Update notice to open the VAIO Support web site and view the information.