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Troubleshooting

Networking

What should I do if my computer cannot connect to a wireless LAN access point?

❑Connection availability is affected by distance and obstructions. You may need to move your computer away from obstructions or closer to any access point you may be using.

❑Make sure the WIRELESS switch is on and the WIRELESS indicator is lit on your computer.

❑Make sure power to the access point is on.

❑Follow these steps to check the settings:

1 Click Start and Control Panel.

2 Click View network status and tasks under Network and Internet.

3 Click Connect to a network to confirm that your access point is selected.

❑Make sure the encryption key is correct.

❑Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window. Selecting any other option may result in a communication failure. To change the settings, follow these steps:

1 Right-click the power status icon on the taskbar and select Power Options.

2 Click Change plan settings under the current power plan.

3 Click Change advanced power settings.

4 Select the Advanced settings tab.

5 Double-clickWireless Adapter Settings and Power Saving Mode.

6 Select Maximum Performance from the drop-down list both for On battery and Plugged in.