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Troubleshooting

Optical Discs

Why does my computer freeze when I try to read a disc?

The disc that your computer is trying to read may be dirty or damaged. Follow these steps:

1Restart the computer by clicking Start, the arrow next to the Lock button, and Restart.

2Eject the disc from the optical disc drive.

3Examine the disc for dirt or damage. If the disc is dirty, see On Handling Discs (page 98) for instructions on how to clean it.

What should I do if the drive tray does not open?

❑Make sure your computer is on.

❑Press the drive eject button.

❑If the drive eject button does not work, click Start and Computer. Right-click the optical disc drive icon, and select Eject from the shortcut menu.

❑If none of the above options work, insert a thin, straight object (such as a paper clip) in the manual eject hole near the drive eject button.

❑Try restarting your computer.