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Troubleshooting

Networking

What should I do if my computer cannot connect to a wireless LAN access point?

You need to connect the display/LAN adapter (supplied with selected models only) to your computer before configuring or accessing your network.

Connection capability is affected by distance and obstructions. You may need to move your computer away from obstructions or closer to any access point you may be using.

Make sure the WIRELESS switch is on and the WIRELESS indicator light is lit on your computer.

Make sure power to the access point is on.

If you want to connect your computer to a wireless LAN access point using the 5 GHz band, make sure the option to use the 5 GHz band or both the 2.4 GHz and 5 GHz bands is selected on the WLAN tab in the VAIO Smart Network settings window. Wireless LAN communication (IEEE 802.11a standard) using only the 5 GHz band, available on selected models only, is disabled by default.

Follow these steps to check the settings:

1 Click Start and Control Panel.

2 Click View network status and tasks under Network and Internet.

3 Click Connect to a network to confirm that your access point is selected.

Make sure the encryption key is correct.