Troubleshooting
Troubleshooting Printers
❑Make sure that the printer driver supports Windows XP.Ask the manufacturer of your printer for the driver that supports Windows XP.❑If the bidirectional communication functions are provided with your printer, disabling the functions on the computer may enable printing. Proceed as follows:
1 Click Start and then Control Panel.2 Click the Printers and Other Hardware icon.3 Click the Printers and Faxes icon.46 Click the check box for Enable bidirectional support to deselect it. 7 Click OK.
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This change to the settings will disable the bidirectional communication functions of your printer, such as data transfer, status monitoring, and remote panel.
❑Check the physical connections between the computer and printer, the AC adapter and the power cord, and the power cord and an AC outlet, and then restart the computer.