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Sony VGN - TZ e-Support, What is e-Support, Who can use e-Support, How can I access the e-Supportportal, Can I submit questions in my native language

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e-Support

What is e-Support?

You have searched our user guides and Web site (http://support.vaio.sony.eu) but have not found an answer to your question/ issue? e-Support is the ideal solution for you!

Our e-Support Web Portal is an interactive Web site on which you can submit any technical query you may have regarding your computer and receive answers from our dedicated support team.

Every submitted query will result in a unique 'case number' to ensure smooth communication between yourself and the e- Support Team.

Who can use e-Support?

All registered VAIO customers are entitled to unlimited access to the VAIO-Link e-Support Web Portal.

How can I access the e-Support portal?

When you register your computer, you will automatically receive an email with the link to the e-Support Web Portal, your Customer ID and some basic explanation a few hours later.

All you need to do is activate your account by clicking on the provided link in the email.

You are now ready to create your first case!

You can access the e-Support Web Portal from any computer with an active Internet connection.

A complete help file is available on the e-Support Web Portal to help you use our e-Support Service.

Can I submit questions in my native language?

Since you are interacting with our e-Support Team through a portal, which connects you directly to our central database, e- Support will only accept and deal with queries submitted in English, French or German.

Contents

V G N - T Z s e r i e s n 2 N Contents About the Indicator Lights Connecting a Power Source Using the Battery Pack n 3 N n 4 N n 5 N Before Use Notice Documentation Printed Documentation A Setting Up Poster Troubleshooting Guide Recovery Guide Instant Mode My Club VAIO ❑Access to Help & Training. This is the portal of VAIO Help and Support Center ❑Accessories ❑Software ❑Wallpapers Windows Help and Support Windows Help and Support Further Sources Ergonomic Considerations Viewing angle of the computer's display Lighting Positioning an external display Getting Started Locating Controls and Ports n 15 N n 16 N Back n 17 N Right n 18 N Left n 19 N Bottom About the Indicator Lights n 21 N Connecting a Power Source To use the AC adapter Using the Battery Pack To install the battery pack n 24 N To charge the battery pack n 26 N To use the battery care function To remove the battery pack Page Shutting Down Your Computer Safely To shut down your computer Using Your VAIO Computer Using the Keyboard n 33 N Using the Touch Pad Using Special-functionButtons Using the Built-inMOTION EYE Camera Using the Optical Disc Drive To insert a disc n 38 N 4Close the tray by pushing it in gently Reading and Writing Optical Discs n 40 N n 41 N Notes on writing data to a disc Roxio Easy Media Creator n 43 N Notes on playing discs ❑Do not switch to power saving modes while your computer is playing a disc To play an audio CD To copy files to a disc To play a DVD Using the ExpressCard Module To insert an ExpressCard module n 48 N To remove an ExpressCard module Using the Memory Stick Media To insert a Memory Stick media To view the contents of the Memory Stick media To format a Memory Stick media Close To remove a Memory Stick media Using Other Memory Cards n 57 N To insert a memory card To remove a memory card Using the Internet To connect a telephone cable To set up a dial-upconnection to the Internet Using Wireless LAN (WLAN) n 62 N n 63 N Communicating without an Access Point (Ad-hoc) To communicate without an access point (ad-hoc) n 66 N Communicating with an Access Point (Infrastructure) The access point will select which channel to use on an infrastructure network To connect to a wireless network To disconnect from a wireless network Using the Bluetooth Functionality To connect to a Bluetooth device Notes on using the Bluetooth functionality Page Bluetooth Security Communicating with Another Bluetooth Device To communicate with another Bluetooth device To see the help file To connect the headset with your computer To disconnect the headset from your computer Using Peripheral Devices Connecting a Docking Station To attach your computer to the docking station Page Page n 81 N Disconnecting Your Computer from the Docking Station To disconnect your computer from the docking station Page n 84 N 1Click Start and Undock Computer Make sure that a message balloon appears and the Connecting External Speakers To connect external speakers Connecting an External Display To connect a computer display To connect a multimedia computer display n 89 N To connect a projector n 91 N Selecting Display Modes To select a display Using the Multiple Monitors Function To select the Multiple Monitors mode Connecting an External Microphone To connect an external microphone Connecting a Universal Serial Bus (USB) Device To connect a USB mouse To connect a USB floppy disk drive To disconnect a USB floppy disk drive Connecting a Printer To connect a printer using the USB port Connecting an i.LINK Device To connect a digital video camcorder Connecting to a Network (LAN) Page Customizing Your VAIO Computer Setting the Password To add the power-onpassword (machine password) To add the power-onpassword (user password) To change or remove the power-onpassword (machine password) To change or remove the power-onpassword (user password) To add the Windows password To change the Windows password To remove the Windows password Using Fingerprint Authentication Precautions on Using Fingerprint Authentication Be sure to make a backup copy of the data stored on the In case the Erasing the Enrolled Fingerprints (page 119) To enroll a fingerprint Page 2Swipe your finger perpendicularly across the fingerprint sensor Logging Onto Your System Logging onto Windows Protector Suite QL Power-onSecurity feature Using the Password Bank Using the File Safe Feature Using the Application Launcher To erase the enrolled fingerprints Using Trusted Platform Module (TPM) Run automatic backup now Important Notice Browse <userfolder>\Documents\Security Platform Page To enable the TPM on the BIOS setup screen To install the Infineon TPM Professional Package To initialize and configure the TPM Setting Up Your Computer with VAIO Control Center To use VAIO Control Center Using VAIO Status Monitor To display the VAIO Status Monitor window Using the Power Saving Modes To activate Sleep mode To return to Normal mode To change the Sleep mode settings To activate Hibernate mode Page Managing Power with VAIO Power Management To activate VAIO Power Management To restore the default settings To activate a VAIO Power Management power scheme To start VAIO Power Management Viewer To change the power scheme To view performance with the power scheme modified with VAIO Power Management Changing the Performance Setting To change the performance setting Protecting Data from Unauthorized Use To use the Peripheral Device & Storage Media Restriction Setting Utility Page Configuring Your Modem To change your modem country settings 9Check that your modem is listed on the Modems tab If your modem is not listed, click Add and follow the wizard 10Click Apply/OK. Your modem is configured Protecting the Hard Disk To activate VAIO HDD Protection Upgrading Your VAIO Computer Replacing Memory Page To replace a memory module Page 9Replace the memory module compartment cover 10Tighten the screw on the bottom of the computer 11Reinstall the battery pack and turn on the computer To view the amount of memory Precautions On Handling the LCD Screen On Using the Power Source On Handling Your Computer Page On Using the Built-inMOTION EYE Camera On Handling Floppy Disks On Handling Discs On Using the Battery Pack On Using Headphones On Handling Memory Stick Media On Handling the Hard Disk To avoid damaging your hard disk drive On Updating Your Computer Troubleshooting Page Computer What should I do if a BIOS error appears when I turn on my computer System Time What should I do if my computer or software stops responding Alt If your computer does not turn off, press the Ctrl Delete To restore your computer to normal operating stability Enter Onetime Password System Disabled Num Lk Caps Lock What should I do if my game software does not work or it keeps crashing What should I do if I cannot remember the BIOS password Why does it take time before my computer starts VAIO Original Screen Saver F11 How do I delete the recovery partition Follow these steps to delete the recovery partition: System Recovery Options 2Select your keyboard layout from the drop-downlist and click Next 3Select your operating system and click Next System Security To download and install the latest security update Battery Should I be concerned that the installed battery pack is warm Can my computer enter Hibernate mode while using battery power Using Hibernate Mode (page 132) What should I do if my battery pack rapidly wears out Built-inMOTION EYE Camera Why do the images captured by the built-inMOTION EYE camera flicker LightSource Flickness Why can't I use the built-inMOTION EYE camera Control Panel Hardware and Sound Device Manager 2 Double-click Imaging devices Internet Why is my modem connection slow Networking What should I do if I cannot access the Internet Why is the data transfer speed slow How do I avoid data transfer interruptions What are channels Why does the network connection stop when I change the encryption key Bluetooth Technology What should I do if other Bluetooth devices cannot connect to my computer Standard Low Default level Why is my Bluetooth connection slow Why can't I connect to service supported by the target Bluetooth device Can I use a device with Bluetooth technology on airplanes Why can't I connect to a Bluetooth device in Personal Area Network User mode Why can't I use the Bluetooth utility software when I switch a user Log Off Optical Discs What should I do if I cannot play a disc properly on my computer Open Volume Mixer 2Click System and Maintenance System Driver Driver Details What should I do if I cannot write data to CD media What should I do if I cannot write data to DVD media USB Mass Storage Device Display Why doesn't my screen display a video To change the screen resolution, follow these steps: 1 Right-clickthe desktop and select Personalize from the shortcut menu 2 Click Display Settings Resolution What should I do if my screen is dark What should I do if the LCD brightness of my screen changes 4Select the Advanced settings tab What should I do if the external display stays blank How do I run Windows Aero 2Click Customize colors under Appearance and Personalization 4Select Windows Aero from the Color scheme options on the Appearance tab Printing Microphone Mouse Speakers Touch Pad Keyboard Floppy Disks Audio/Video What should I do if I cannot use my i.LINK device Memory Stick Media Can I copy images from a digital camera using Memory Stick media Why can't I write data to Memory Stick media Activating VAIO Power Management Power Schemes (page 135) Peripherals Docking Station Support Options Sony Support Information e-Support Can I submit my questions at any time Is there a cost involved for using e-Support How do I know when the e-SupportTeam has handled my query/case Trademarks