Symptom

Possible Cause/Remedy

Page

Cannot operate the touch panel as

Make sure the way to operate the touch panel.

 

 

13

Are you operating with gloved hands?

intended.

 

 

 

Are you operating with a fingernail or foreign object on the screen?

 

 

 

 

A warning to charge appears.

The battery is almost exhausted.

9

 

 

 

Calls are answered automatically.

Is Silent mode set?

22

 

 

 

A beep sound is heard from the

Are you out of the service area or in a location where the signal is

16

too weak?

earpiece and a connection cannot be

 

 

 

Wireless line ins busy or the other party is on another line. Try

 

made when making a call.

-

again later.

 

 

 

 

 

Screen backlight goes off in a moment.

Is set Screen timeout period too short?

43

 

 

 

The display is dim.

Is set screen brightness too dark?

43

 

 

 

 

Is the earpiece volume too low?

21

Cannot hear the other party.

 

 

Are you covering the earpiece with your ear? Place your earhole to

7

 

the earpiece.

 

 

 

 

 

1Seg watching is unavailable, image

Did you extend the whip antenna?

39

stops, sounds stop, 1Seg generates

 

 

Are you in the area which you selected in Select area?

39

noise.

 

 

 

Cannot create PC-mail.

Did you set up a PC-mail account?

33

 

 

 

Cell phone does not recognize the

Is microSD memory card inserted correctly?

12

microSD memory card.

Is microSD card unmounted?

12

•For more detailed information, visit the following au troubleshooting sites:

-From a PC: http://www.kddi.com/customer/service/au/trouble/kosho/index.html

Troubleshooting

45