Troubleshooting
Some problems will require you to call your network operator.
For more support go to
Common questions
I cannot synchronize with an Internet service, use the Internet, PlayNow™, TrackID™, My friends, Java, picture messaging, email, or blogging
Your subscription does not include data capability. Settings are missing or incorrect.
You can download settings using the setup wizard or by going to
To download settings using the Setup wizard
1From standby select Menu > Settings > the General tab > Setup wizard > Settings download.
2Follow the instructions that appear.
Contact your network operator or 
service provider for more information.
I have problems with memory capacity or the phone is working slowly
Restart your phone every day to free memory or do a Master reset.
Master reset
If you select Reset settings, the changes that you have made to settings will be deleted.
If you select Reset all, your settings and content, such as contacts, messages, pictures, sounds and downloaded games, will be deleted. You may also lose content that was in the phone at purchase.
To reset the phone
1From standby select Menu > Settings > the General tab > Master reset.
2Select an option.
3Follow the instructions that appear.
I cannot charge the phone or battery capacity is low
The charger is not properly connected or the battery connection is poor. Remove the battery and clean the connectors.
The battery is worn out and needs to be replaced. See Charging the battery on page 8.
Troubleshooting 67
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