Troubleshooting

 

This chapter lists some problems that you might

 

encounter while using your phone. Some problems

 

require that you call your service provider, but most

 

of the problems you can easily correct yourself.

 

The phone cannot be switched on

 

Recharge or replace the battery.

 

See “SIM card and battery information” on page 4.

 

No indication of charging

 

When charging a fully-discharged battery, it may take

 

up to 30 minutes before the battery icon appears in

 

the display.

 

Gray menu options

 

Gray text indicates a function is temporarily unavailable.

 

This may be because the service is not included in your

 

phone service subscription, or because a certain phone

 

setting has not been turned on, or is otherwise not

 

selectable. For example, the Send menu may be displayed

 

in gray if you selected a copyright-protected theme, picture

 

or sound.

64

Troubleshooting

Display Messages

Insert SIM. There is no SIM card in the phone or you may have inserted it incorrectly. See “SIM card and battery information” on page 4.

Insert correct SIM card. The phone is set to work only with operator-specific SIM cards. Insert the correct SIM card.

Emergency only You are within range of a network, but you are not allowed to use it. However, in an emergency, some operators allow you to call an emergency number. See “Emergency calls” on page 24.

No network. (or no operator name displayed) There is no network within range or the received signal is too weak. You have to move to get a signal that is strong enough.

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