Troubleshooting
This chapter lists some problems that you might encounter while using your phone. Some problems require that you call your service provider, but most of the problems you can easily correct yourself.
The phone cannot be switched on
Recharge or replace the battery. See “SIM card and battery information” on page 4.
No indication of charging
When charging a
Gray menu options
Gray text indicates a function is temporarily unavailable. This may be because the service is not included in your phone service subscription, or because a certain phone setting has not been turned on, or is otherwise not selectable. For example, the Send menu may be displayed in gray if you selected a
Display Messages
Insert SIM.
There is no SIM card in the phone or you may have inserted it incorrectly. See “SIM card and battery information” on page 4.
Insert correct SIM card.
The phone is set to work only with
Emergency only
You are within range of a network, but you are not allowed to use it. However, in an emergency, some operators allow you to call an emergency number. See “Emergency calls” on page 26.
No network. (or no operator name displayed) There is no network within range or the received signal is too weak. You have to move to get a signal that is strong enough.
Wrong PIN./Wrong PIN2.
You have entered your PIN or PIN2 incorrectly.
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