Troubleshooting

Some problems require you to call your service provider, but you can easily correct most of the problems yourself.

Before you take your phone in for repair, copy all saved items, messages and information to another device as content may be lost during repair. For more support, visit www.sonyericsson.com/support.

Menu options appear in grey

A service is not activated or your subscription does not support the function. Contact your network operator.

The phone is working slowly

Delete unwanted content and then restart the phone.

No indication of charging

The battery is empty or has not been used for a long time. It may take up to 30 minutes before the battery icon appears on the screen.

The phone cannot be turned on/Flashing red light (LED)

Recharge the battery % 11 To insert the SIM card and charge the battery.

Charging a non-Sony Ericsson battery

%78 Battery.

The wrong menu language is shown

%18 To change the phone language.

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