Troubleshooting

 

The phone turns itself offI cannot use the Internet

Possible cause: The

 

button has been pushed

Possible cause: Your subscription does not include

 

 

unintentionally.

data capability.

Solution: Turn on the automatic keylock, or lock

Solution: Please contact your service provider.

the keypad manually % 69 Keypad Lock.

Possible cause: Internet settings are missing

Possible cause: The battery connection is bad.

or incorrect.

Solution: Make sure the battery is inserted correctly

Solution: Go to www.SonyEricsson.com/support,

% 5 To insert SIM card and battery.

choose your phone model, then choose

I cannot use SMS/text messages

“Phone setup – WAP” and follow the instructions

% 54 Settings.

on my phone

 

Possible cause: Settings are missing or incorrect.

The phone cannot be detected

Solution: Contact your service provider to find

by other users via Bluetooth

out the correct SMS service center setting

Possible cause: You have not turned Bluetooth on.

% 30 Text Messaging (SMS).

Solution: Make sure that Bluetooth is turned

I cannot use MMS/picture messages

on and that your phone is visible to other users

% 59 To show or hide your phone.

on my phone

 

Possible cause: Your subscription does not include

I cannot synchronize or transfer data

data capability.

between my phone and my computer,

Solution: Please contact your service provider.

when using the included USB cable

Possible cause: Settings are missing or incorrect.

Possible cause: The cable has not been properly

Solution: Go to www.SonyEricsson.com/support,

detected and installed on your computer.

choose your phone model, then choose

The software that came with your phone has

“Phone setup – MMS” and follow the instructions

not been properly installed on the computer.

% 54 Settings.

Solution: Go to www.SonyEricsson.com/support,

 

 

 

choose your phone model, then choose “Product

72

This is the Internet version of the user's guide. © Print only for private use.