Troubleshooting

 

PIN Blocked/PIN2 blocked.Emerg. Calls Only

Possible cause: You have entered your PIN

Possible cause: You are within range of a network,

or PIN2 code incorrectly three times in a row.

but you are not allowed to use it. However,

Solution: To unblock % 68 SIM Card Lock.

in an emergency, some service providers allow you

Codes do not match.

to call the international emergency number 112.

Solution: You have to move to get a signal that

Possible cause: The two codes that you have

is strong enough. Contact your service provider

entered do not match.

and make sure your subscription

Solution: When you want to change a security code

is ok % 18 Emergency Calls.

(for example your PIN) you have to confirm the new

 

code by entering exactly the same code again.

Phone locked.

% 68 SIM Card Lock.

Possible cause: The phone is locked.

No netwk coverage

Solution: To unlock the phone % 69 Phone Lock.

Possible cause: Your phone is not receiving any

Phone lock code:

radio signal, or the received signal is too weak.

Possible cause: The phone lock code is required.

Solution: Contact your service provider and make

Solution: Enter the phone lock code. Your phone

sure that the network has coverage where you are.

comes with the default phone lock code 0000

If so, try to do a new search.

% 69 Phone Lock.

Possible cause: The SIM card is not working

 

properly.

PUK blocked.

Solution: Insert your SIM card in another phone.

Possible cause: You entered your personal unblocking

If you still get the same or a similar message,

key code (PUK) incorrectly 10 times in a row.

please contact your service provider.

Solution: Contact your service provider.

Possible cause: The phone is not working properly.

Charging - Non-standard battery.

Solution: Insert your SIM card in another phone.

If this works, it is probably the phone that is causing

Possible cause: The battery that you are using

the problem. Please contact the nearest Sony Ericsson

is not a Sony Ericsson approved battery.

service location.

Solution: % 78 Battery Use and Care.

74

This is the Internet version of the user's guide. © Print only for private use.