22 Troubleshooting
Troubleshooting
Before calling for assistance, make sure the problem can’t easily be solved by consulting the following list

Problem Possible Causes / Solution

The unit has entered diagnostic mode and there may be a problem.
1. Unplug the unit, or turn off the circuit breaker to the unit for a minimum of 40
seconds.
2. Plug the unit back in, and switch the machine back ON.
3. If the unit still enters the diagnostic mode, please record which lights are
flashing, as well as the model and serial number of your machine.
4. Call Splendide Technical Support.
• There is no power.
• The appliance is not plugged into a socket, or not enough to make contact.
• There hasbeen a power failure.
• The appliance door is not shut properly.
• The START button has not been pressed. (Note: It should be held a minimum of
one second.)
• The water tap is not turned on or supply hoses are kinked.
• The water inlet hose is not connected to the tap.
• The hose is kinked.
• The water tap is not turned ON.
• The water pressure is insufficient.
• The START button has not been pressed.
• The drain hose is too low or too far into the standpipe.
• The wall drainage system doesn’t have anair break.
• Some programs have a slower final spin to take best care of the fabrics (See
‘Cycle Description Chart’, pg. 14).
• The drain hose is kinked.
•Check the pump pre-chamber (See ‘Cleaning the pump pre-chamber,’ pg. 18)
• Remove the drain hose from the standpipe or under-sink trapand check for
blockages, ensuring that the water can drain freely away from the machine.
• The Transit Screws are still in place. Remove the screws (See ‘Removing the
transit screws’, pg. 6).
• Verify the washer is resting on a solid, level surface.
• The drum is overloaded.
• The washer-dryer is not level (See ‘Levelling the washer-dryer’, pg. 8).
• The washer-dryer is too close to cabinets or adjacent walls.
• The water inlet hose is not screwed on correctly (See ‘Connecting the water
inlets’, pg. 6).
• The washer is not level.
• The drain pump or drain hose is obstructed.
• The detergent dispenser is obstructed (See ‘Cleaning the dispenser drawer’, pg.
18).
• The drain hose is not secured properly. (See ‘Connecting the drain hose’, pg. 7).
The washer-dryer
won’tstart.
The washer-dryer
does not fill with
water.
The washer-dryer
continuously fills
and empties with
water.
The washer-dryer
does not drain or
spin.
The washer-dryer
vibrates too much
during the spin
cycle.
The washer-dryer
leaks.

FAULT CODES:

The DOOR LOCK
LED flashes rapidly
at the same time as
at least one
other LED