Splendide Comprehensive Troubleshooting for Washer Dryer Combo Models

Troubleshooting

Before calling for assistance, make sure the problem can’t easily be solved by consulting the following list

Problem

Possible Causes / Solution

	• There is no power.
	• The appliance is not plugged into a socket, or not enough to make contact.
	• There has been a power failure.
The washer-dryer	• The appliance door is not shut properly.
won’t start.	• The START button has not been pressed. (Note: It should be held a minimum of
		one second.)
	• The water tap is not turned on or supply hoses are kinked.
	• The water inlet hose is not connected to the tap.
The washer-dryer	• The hose is kinked.
	• The water tap is not turned ON.
does not fill with
water.	• The water pressure is insufficient.
	• The START button has not been pressed.
The washer-dryer	• The drain hose is too low or too far into the standpipe.
continuously fills
	• The wall drainage system doesn’t have an air break.
and empties with
water.
	• Some programs have a slower final spin to take best care of the fabrics (See
		‘Cycle Description Chart’, pg. 14).
The washer-dryer	• The drain hose is kinked.
does not drain or	• Check the pump pre-chamber (See ‘Cleaning the pump pre-chamber,’ pg. 18)
spin.	• Remove the drain hose from the standpipe or under-sink trap and check for
		blockages, ensuring that the water can drain freely away from the machine.
	• The Transit Screws are still in place. Remove the screws (See ‘Removing the
The washer-dryer		transit screws’, pg. 6).
vibrates too much	• Verify the washer is resting on a solid, level surface.
during the spin	• The drum is overloaded.
cycle.
	• The washer-dryer is not level (See ‘Levelling the washer-dryer’, pg. 8).
	• The washer-dryer is too close to cabinets or adjacent walls.
	• The water inlet hose is not screwed on correctly (See ‘Connecting the water
		inlets’, pg. 6).
The washer-dryer	• The washer is not level.
	• The drain pump or drain hose is obstructed.
leaks.
	• The detergent dispenser is obstructed (See ‘Cleaning the dispenser drawer’, pg.
		18).
	• The drain hose is not secured properly. (See ‘Connecting the drain hose’, pg. 7).
	The unit has entered diagnostic mode and there may be a problem.
FAULT CODES:	1.	Unplug the unit, or turn off the circuit breaker to the unit for a minimum of 40
The DOOR LOCK		seconds.
LED flashes rapidly
	2.	Plug the unit back in, and switch the machine back ON.
at the same time as
	3.	If the unit still enters the diagnostic mode, please record which lights are
at least one
		flashing, as well as the model and serial number of your machine.
other LED
	4. Call Splendide Technical Support.

22Troubleshooting