Section 2B. Using Your Express Card Modem 15
Using Your Modem
Troubleshooting
For a more complete listing of errors and possible solutions, please see
the user guide or online Help. You may also visit www.sprint.com or
contact Sprint Customer Service (see page 14).
Problem/error Solution
The Express Card Modem has no power.
(The LED indicator is off.)
Ensure the following:
䢇The Express Card
Modem is properly
inserted.
䢇The computer is
turned on and not in
suspend mode
(Windows) or sleep
mode (Mac).
No service is available.
(The LED indicator is off.)
Try the following:
䡲Reorient your
computer.
䡲If you are inside a
building or near a
structure that may
be blocking the
signal, change the
position or
location of your
computer.
䡲Check with Sprint
— a network or
account problem
may be preventing
the Express Card
Modem from
obtaining service.