Troubleshooting
For a more complete listing of errors and possible solutions, please see the user guide or online Help. You may also visit www.sprint.com or contact Sprint Customer Service (see page 14).
Problem/error | Solution |
|
|
The Express Card Modem has no power. | Ensure the following: |
(The LED indicator is off.) | ⬤ The Express Card |
| Modem is properly |
| inserted. |
| ⬤ The computer is |
| turned on and not in |
| suspend mode |
| (Windows) or sleep |
| mode (Mac). |
|
|
No service is available. | Try the following: |
(The LED indicator is off.) | ■ Reorient your |
| computer. |
| ■ If you are inside a |
| building or near a |
| structure that may |
| be blocking the |
| signal, change the |
| position or |
| location of your |
| computer. |
| ■ Check with Sprint |
| — a network or |
| account problem |
| may be preventing |
| the Express Card |
| Modem from |
| obtaining service. |
|
|
Using Your Modem
Section 2B. Using Your Express Card Modem | 15 |
